Afni

Afni is a global business process outsourcing (BPO) company that specializes in providing comprehensive customer engagement solutions. Established in 1936 in Bloomington, Illinois, Afni has evolved from a local consumer collections agency into a leading provider of contact center services.

The company serves a diverse clientele across various industries, delivering tailored solutions to meet specific business needs.

Services Offered

Afni offers a wide range of services designed to enhance customer relationships and drive business growth.

• Customer Service: Dedicated teams deliver superior service and support, building long-term relationships that benefit both businesses and customers.
• Sales and Enrollment: Assists businesses in connecting with customers, identifying needs, and strengthening brand loyalty.
• Technical Support: Provides prompt answers and resolutions, building trust through personalized experiences to encourage long-term retention.
• Insurance Subrogation: Helps businesses maximize their bottom line by fostering meaningful connections with customers and carriers.
• Consumer Collections: Supports recovery of past-due balances while protecting relationships and complying with regulations.

Global Presence

Afni operates globally, with contact centers in the United States, Mexico, and the Philippines. This extensive network enables Afni to offer a diverse talent pool and efficiently scale operations to meet client needs.

Locations

Afni's headquarters are in Bloomington, Illinois. In addition, the company has significant operations in Tucson, Arizona.

• Bloomington, Illinois
• Tucson, Arizona
• Multiple locations across the United States, Mexico, and the Philippines

Company Culture

Afni fosters a culture that is successful, fun, bold, rewarding, and caring. The company is committed to creating meaningful connections, celebrating together, and supporting causes important to its community.