Room Attendant Job Description: Free Template

A Room Attendant plays a vital role in maintaining the cleanliness and overall presentation of guest rooms in hotels, resorts and similar establishments. Their primary goal is to ensure each room offers a welcoming, clean and comfortable environment for guests.

This guide to posting a comprehensive Room Attendant job description will help employers attract the right candidates to fill vacancies within their hospitality teams.

Room Attendant Job Description

Although part of the housekeeping department, Room Attendants focus exclusively on maintaining guest rooms. They prepare rooms before arrivals, service them during stays and ensure each room meets or exceeds cleanliness standards.

Below is an example Room Attendant job description that you can customize and download in Word/PDF format.

What To Include in Room Attendant Responsibilities

While the core responsibilities of a Room Attendant may seem straightforward, the specific duties may vary depending on the establishment. Key tasks typically include:

• Preparing and maintaining guest rooms daily.
• Restocking supplies and ensuring guests have the essentials.
• Sanitizing bathrooms, changing linens and addressing guest concerns.
• Properly disposing of trash and lost-and-found items.

For higher-level roles like Lead Room Attendant or Housekeeping Supervisor, additional management responsibilities may apply:

• Overseeing other Room Attendants and assigning daily tasks.
• Inspecting rooms to ensure they meet cleanliness standards.
• Managing inventory of cleaning supplies and requesting restocks.
• Coordinating with management to refine housekeeping procedures.

In luxury or boutique hotels, Room Attendants may also be expected to provide personalized services or pay extra attention to room presentation.

Key Points To Cover Under the Qualifications Section

When listing Room Attendant qualifications, be clear about required and preferred skills to ensure candidates understand their suitability for the role.

Essential skills and abilities to highlight include:

• Knowledge of cleanliness standards and safety regulations.
• Strong organizational and time management skills.
• Ability to operate cleaning equipment effectively.
• Communication skills for interacting with guests and team members.

For senior roles, emphasize leadership skills and the ability to manage tasks across multiple rooms or teams.

Given the physical nature of the position, it’s important to include physical requirements:

• Ability to stand for long periods and lift heavy objects.
• Capacity to perform repetitive tasks like bending, lifting and walking throughout shifts.

Room Attendant Experience Requirements

Most Room Attendant positions are entry-level, but some experience in cleaning or hospitality can be advantageous. If experience is necessary, make this clear in the job description.

Example experience requirements:

• No experience necessary – training provided on the job.
• 6 months to 1 year of experience in housekeeping, cleaning or hospitality is preferred.

For supervisory Room Attendant roles, experience requirements may include:

• 2+ years of experience in hospitality housekeeping roles.
• Previous leadership experience managing or training housekeeping staff.

In luxury settings, additional experience may be required:

• Minimum 2 years of experience in high-end hotels or resorts.
• Familiarity with luxury guest services and meticulous room preparation.

Room Attendant Education and Certifications

Room Attendant roles typically do not require formal education or certifications. However, some hotels may prefer candidates with relevant hospitality training or certifications in cleaning protocols.

Consider including the following:

• High school diploma or equivalent (optional).
• Certification in hospitality or housekeeping (preferred but not required).
• CPR or First Aid certification (in rare cases).

For supervisory roles, additional education or certifications may enhance an applicant’s appeal.