Wait Staff Job Description

Key attributes for success in this role include good physical stamina, effective communication and sales skills to help increase revenue for the restaurant.

Copy or download our free Wait Staff Job Description Template to simplify your hiring process. 

Wait Staff Job Overview

Be a valuable part of the vibrant wait staff team at [Company Name], crafting memorable experiences for guests in a dynamic and supportive environment, while advancing your career in hospitality. In this role, you will be preparing tables, providing menu recommendations, taking orders and ensuring timely delivery of food and drinks while accepting payments.

Success in this position is measured by your ability to create an exceptional dining experience, leading to positive customer feedback. We seek friendly, team-oriented individuals with excellent customer service skills. If you can thrive in a fast-paced environment, possess good communication skills and have a keen eye for details, we invite you to apply and contribute to our team’s success.

Salary: $7–$28/hour

Tips: Yes

Schedule: Full-Time (40 hours per week), with the possibility of overtime beyond 40 hours per week

Wait Staff Duties & Responsibilities

• Take customer orders and communicate them clearly to the kitchen staff
• Provide assistance on the menu and suggest orders to customers
• Prepare tables for new customers, ensuring cleanliness and proper setup
• Deliver orders accurately and promptly
• Ensure customers enjoy their meals and make accommodations as needed
• Process payments accurately, including sales taxes and itemizing orders
• Assist with other server and team member responsibilities as necessary
• Handle customer queries and complaints in a friendly and hospitable manner
• Take customer feedback and communicate it to management when necessary
• Check the quality of dishes before serving
• Monitor and perform cleaning services regularly

Wait Staff Experience Requirements & Skills

• Prior experience in a customer-facing role preferred
• Some experience managing money, processing accurate monetary transactions and using a point-of-sale system
• Capability to handle multiple duties simultaneously, including order serving and customer assistance
• Physically fit, capable of carrying plates and standing for extended periods
• Ability to maintain focus and perform duties effectively under pressure
• Excellent interpersonal, time management and communication skills

Wait Staff Education & Qualifications

• No formal education is required but a high school diploma is encouraged

Wait Staff Job Description Template — Free Download

A comprehensive job description is essential for attracting top candidates when seeking to hire a wait staff. Download our user-friendly job description template to streamline the recruitment process and ensure you provide clear, detailed expectations for potential candidates.

Just replace [Company Name] with your details and customize it to showcase your organization’s unique offerings.

Related: How To Write a Job Description