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Healthcare Social Worker Job Description – Updated

Healthcare Social Worker Job Description – Updated

A Healthcare Social Worker is a specialized role focused on helping individuals, families, and groups improve their overall well-being and solve personal and systemic problems within the healthcare context. This updated job description outlines the critical functions, necessary skills, and knowledge required for success in this pivotal position in the healthcare industry.

What Does a Healthcare Social Worker Do?

A Healthcare Social Worker primarily aids patients in navigating the complexities of the healthcare system, providing psychosocial support, and coordinating care. They work collaboratively with other healthcare professionals to ensure a holistic approach to patient health and wellbeing. Key responsibilities include:

  • Assessing the psychosocial status of patients and families to understand their needs and strengths.
  • Developing plans to address identified needs, in collaboration with other healthcare professionals.
  • Facilitating access to healthcare services including arranging for transportation, identifying suitable healthcare providers, and helping with the admittance process.
  • Providing counseling and emotional support to patients and their families, helping them cope with chronic, acute, or terminal illnesses.
  • Advocating for patients’ needs within the healthcare system and broader social services to ensure adequate resources are available and accessible.
  • Educating patients and family members about their conditions, care needs, and strategies to support health and wellness.
  • Maintaining professional and accurate patient documentation.

How to Write a Job Description for a Healthcare Social Worker

Writing an effective job description for a Healthcare Social Worker involves clearly outlining the expectations, qualifications, and duties related to the role. Here are essential steps to consider:

  • Job Title: Clearly state the job title and other relevant titles that might be searched by job seekers.
  • Job Purpose: Provide a brief, clear statement of the core purpose of the position within the organization and its impact on patient care.
  • Duties and Responsibilities: List specific tasks the worker will perform, grouping similar tasks together to provide clarity and avoid redundancy.
  • Qualifications: Detail the educational background, licenses, certifications, and experience required for the position. Highlight any specific skills or technologies they need to be proficient in.
  • Skills: Include soft skills like communication, empathy, problem-solving, and ability to work in a team. Also, mention any technical skills related to healthcare software or tools they should know.
  • Working Conditions: Describe the typical working environment, including any physical or emotional demands of the job as well as typical hours worked.
  • Reporting: Identify to whom the Healthcare Social Worker will report and who might report to them.

Job Description Template Example for a Healthcare Social Worker

Job Title: Healthcare Social Worker

Job Purpose: Enhance patient functionality and overall well-being by addressing and supporting mental, social, and emotional needs in a healthcare setting.

Duties and Responsibilities:

  • Conduct full psychosocial assessments of patients and their support system.
  • Collaborate with healthcare teams to plan and coordinate patient care.
  • Provide intervention strategies for health-related personal and social issues.
  • Facilitate patient access to community resources and services.
  • Offer crisis intervention and emotional support as needed.
  • Ensure compliance with professional standards, state laws, and hospital procedures.
  • Maintain patient confidentiality and records with high standards of ethics and integrity.


  • Master’s degree in Social Work (MSW) required.
  • Licensed Clinical Social Worker (LCSW) or equivalent.
  • Previous experience in a healthcare setting preferred.
  • Strong interpersonal, communication, and organizational skills.
  • Ability to work both independently and within a multidisciplinary healthcare team.

Working Conditions: Primarily in a hospital or clinical setting with some office duties. Requires direct patient interactions both one-on-one and in family settings. May involve some off-hours or emergency situation responses.

Reporting: Reports directly to the Department Head of Social Services.

This Healthcare Social Worker job description has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.