Job Overview
Employment Type
Part-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Paid holidays
Employee assistance program
Job Description
Olympia Hospitality is a distinguished branch of The Olympia Companies, a well-established organization recognized for its dedication to creating engaging and supportive workplace environments. As part of a larger hospitality group, Olympia Hospitality operates within the vibrant restaurant industry, focusing on delivering exceptional dining experiences to guests while fostering a culture of respect, collaboration, and personal growth among its team members. Known for its forward-thinking approach to employee well-being and professional development, Olympia Hospitality is committed to providing a workplace where employees feel valued and empowered. This organization's core values include continuous improvement, trust, accountability, and genuine concern for others,... Show More
Job Requirements
- High school diploma or equivalent preferred
- Prior customer service experience preferred
- Ability to provide excellent customer service
- Strong communication skills
- Ability to multitask and manage time efficiently
- Maintain composure in high-pressure situations
- Willingness to work weekends and part-time hours
Job Qualifications
- Prior customer service experience is preferred
- High school diploma and/or equivalent work experience preferred, but not required
- Ability to provide high-level customer service
- Effective communication skills
- Ability to learn quickly
- Attention to detail
- Maintain composure under pressure
- Demonstrates strong phone skills
Job Duties
- Welcome guests warmly upon arrival, acknowledge them by name if possible, and thank them for choosing our restaurant
- Manage the flow of guests by taking names, managing reservations, and estimating wait times, and communicate delays or special requests to guests with courtesy and professionalism
- Escort guests to their tables, provide menus, and assist with seating arrangements to accommodate parties of varying sizes and preferences
- Answer phone calls and inquiries from guests regarding reservations, availability, and dining options, and assist with booking and confirming reservations as needed
- Maintain an organized and up-to-date reservation book or system, record guest preferences and special requests, and communicate relevant information to the service and kitchen staff
- Coordinate with the kitchen and service teams to ensure timely seating and efficient turnover of tables, while maintaining a welcoming and comfortable atmosphere for guests
- Provide information about the restaurant, including menus, specials, promotions, and amenities, and answer questions about ingredients, dietary restrictions, and meal preparation methods
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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