Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.00
Benefits
Health Insurance
Dental Insurance
401k plan
Paid Time Off
Employee Discounts
Financial incentives
wellness programs
Job Description
Petco is a leading health and wellness company dedicated to improving the lives of pets, pet parents, and its partners. With a workforce of over 29,000 employees, Petco operates more than 1,500 pet care centers across the United States, Mexico, and Puerto Rico. These centers include over 250 Vetco Total Care hospitals, several preventive care clinics, and eight distribution centers. Petco's mission is deeply rooted in purpose-driven work, emphasizing the belief that what benefits pets, people, and the planet ultimately benefits the company as well. The core values at Petco reflect a passion for pets, innovation in the pet industry,... Show More
Job Requirements
- High school diploma
- At least 1 year's previous experience in veterinary practice or customer-facing role
- Excellent written and verbal communication skills
- Compassionate and sympathetic
- Maintaining professional attitude during emotional and stressful situations
- Exceptional telephone and computer skills
- Team player
- Willingness to learn and adapt
- Previous experience with Practice Management System preferred
Job Qualifications
- High school diploma
- At least 1 year's previous experience working in veterinary practice or a customer-facing role
- Excellent written and verbal communication skills
- Compassionate and sympathetic nature
- Ability to maintain a professional attitude and demeanor during emotional and stressful situations
- Exceptional telephone and computer skills
- Team player willing to learn new techniques and treatments, offer creative ideas, and accept change
- Previous experience using a Practice Management System preferred
Job Duties
- Assume primary responsibility for answering the practice phone and routing calls appropriately
- Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings
- Greet all visitors to the practice
- greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive
- Monitor wait times and make accommodation as necessary during peak/busy times, or when medical staff is dealing with an emergency situation
- Participate in the training of new staff members and general dissemination of knowledge as required
- Ensure that the waiting area is consistently cleaned including using special disinfectants in the case of the presence of suspected contagious disease and well-stocked with appropriate materials
- Confirm all appointments by client's preferred communication method (phone, email, text) the prior day, and make necessary adjustments
- Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied
Job Location
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