Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
gategroup is a global leader in providing aircraft catering and onboard services to the airline industry. With a commitment to excellence and a passion for enhancing passenger experiences, gategroup delivers exceptional quality and service through innovative culinary solutions and operational expertise. We operate in a fast-paced, dynamic environment where attention to detail, quality assurance, and efficient workflow management are essential to meet the demanding needs of our airline clients. Our team members play a vital role in ensuring that every flight receives timely and accurate catering services, supporting seamless travel experiences for millions of passengers worldwide.
We are curren... Show More
We are curren... Show More
Job Requirements
- H.S. diploma required
- 2+ years of general work experience in an office or warehouse facility
- 1 year of experience directing the work of others
- able to drive on the ramp (must be 21+ with valid driver’s license)
- able to multi-task in hectic environment
- detail oriented
- able to keep calm in high pressure environment
- able to work with minimum supervision off-site
- able to make independent decisions
- able to compile data from multiple sources accurately
- able to communicate status changes timely
- driven to document and improve processes
- able to develop rapport with major client
- must have valid driver’s license
- must be able to function in warehouse environment
- may be required to rotate between day and night shift
Job Qualifications
- H.S. diploma required
- associate’s degree preferred
- 2+ years general work experience in an office or warehouse facility
- 1 year experience directing the work of others
- 1-2 years shipping/receiving experience preferred
- able to drive on the ramp with valid 21+ driver's license
- able to multi-task in a hectic environment
- detail oriented
- able to keep calm in high pressure environment
- able to work with minimum supervision in off-site environment
- able to make independent decisions
- able to compile data from multiple sources with high accuracy
- able to communicate status changes timely
- driven to document and improve processes
- able to develop rapport with major client
Job Duties
- Analyze data from custom computer screens and prepare driver run sheets for each flight
- assign drivers to gates and flights
- serve as the quality assurance specialist ensuring that contents of coolers and meals meet customer specifications
- monitor driver’s kitchen departure time
- track all flight, gate, meal order and other changes
- serve as backup supervisor by relaying changes to drivers, directing workflow and resolving customer problems
- check that drivers complete run sheets accurately ensuring times, aircraft changes, service levels and quantities meet specifications
- answer and log customer calls, concerns and complaints and make recommendations to resolve ongoing issues
- rotate periodically between scheduled shift and vacation relief shift
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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