Job Overview
Employment Type
Full-time
Work Schedule
On-call
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Career development opportunities
Job Description
Dollar General Corporation is a leading retail company known for delivering incredible value to shoppers across the United States for over 80 years. With a strong presence in neighborhood locations, Dollar General provides a wide range of products including food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares, and seasonal items all at everyday low prices. The company is dedicated to saving customers time and money every day by offering frequently used and replenishable products in convenient stores. Dollar General is not just a retailer; it is a company that values the unique strengths, perspectives, and contributions of... Show More
Job Requirements
- One to two years in transportation operations for a retailer, manufacturing company, major carrier, logistics, or contact center company required
- Two plus years customer service experience required
- Prior lead experience preferred
- One year experience using contact center software such as ServiceNow, Salesforce, 3CL, Nice, etc
Job Qualifications
- Proficient communication written and verbal, listening, and interpersonal problem-solving skills
- Ability to de-escalate calls, emails, and chats to the satisfaction of the customer and company
- High attention to detail, strong planning, and organization skills
- Willingness to make critical decisions to ensure normal operation of the transportation department
- Proficient understanding of quality control and training techniques
- Ability to multitask in a fast-moving high-stress environment that frequently experiences change
- Must know MS Office software
Job Duties
- Answer telephone calls from drivers, stores, and carrier teams
- Provide delivery support to drivers
- Provide delivery status to store personnel
- Take off-hours travel requests from drivers
- Follow up on open delivery issues with carrier and store teams
- Complete standard travel requests from drivers and DG private fleet leadership
- Assist drivers with off-hours support including sending workflow to tablet, locating trailers at distribution centers, and driver call-in
- Assist stores with non-respond sweep requests
- Follow up on email communication as needed and instructed
- Accurately assess and escalate issues requiring CSA handling
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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