Job Overview
Employment Type
Temporary
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Flexible spending account
Life insurance
Job Description
Coach is a renowned global luxury lifestyle brand known for its craftsmanship, quality, and innovative designs in the fashion industry, primarily specializing in leather goods, handbags, accessories, and ready-to-wear collections. With a rich heritage and commitment to delivering premium products, Coach has established a strong presence in the retail sector with stores located in major cities around the world, including Raleigh, NC. The brand caters to fashion-conscious consumers seeking sophisticated and stylish products that reflect both tradition and contemporary trends. Its retail locations serve as vital touchpoints for conveying the Coach brand experience through exceptional customer service, curated product assortments,... Show More
Job Requirements
- High school diploma or equivalent
- 1-3 years of retail experience preferably in luxury retail
- knowledge of cash register systems and basic computer skills
- ability to lift and carry up to 25 pounds frequently and up to 50 pounds occasionally
- ability to climb, bend, and kneel
- ability to work a flexible schedule including nights, weekends, and holidays
- ability to communicate effectively with customers and team
- ability to move and maneuver throughout the sales floor, sales shelves, and stock room
Job Qualifications
- High school diploma or equivalent
- college degree preferred
- 1-3 years of previous retail experience preferably in a luxury retail service environment
- knowledge of cash register systems
- basic computer skills including use of iPad/laptop, Mobile POS and internet
- current knowledge of fashion trends and competition in the marketplace
- ability to communicate effectively with customers and team
- familiarity with pricing and product release sheets
- ability to maintain store organization and cleanliness
- strong interpersonal and customer service skills
- ability to work flexible schedules including nights, weekends, and holidays
Job Duties
- Greet the customer with a smile and with eye contact and offer your name
- interact genuinely and naturally with the customer
- read cues and determine customers’ needs
- conduct email/name capture where permitted by law
- maintain accuracy when operating POS
- maintain cash wrap organization and cleanliness
- suggest multiple add-ons and sell gift cards
- maintain cash and POS media accurately and in compliance with Coach policy
- create lasting impression by genuinely thanking customer and provide reason to return
- represent Coach brand appropriately
- receive shipment and transfers
- notify Store Management when new product arrives
- scan cartons/transfers verifying store information is correct
- communicate all discrepancies to Store Management
- process shipment/transfers according to Coach standards and timeframes
- organize and clean stock room daily including offsite/remote warehouse as applicable
- shift/organize product in the stockroom
- react to sell through and make room for new product
- manage stock levels/product ownership in back-of-house and sales floor
- prepare and conduct regular cycle counts as directed
- participate in store physical inventory counts as scheduled
- maintain Company Loss Prevention standards
- regularly analyze sales floor to assess replenishment needs
- replenish sales floor/assigned zone
- react to sell through and execute visual merchandising needs
- support sales floor activities as directed
- effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
- respond to customer requests confidently
- partner with sales team or Store Management when needed
- upkeep housekeeping standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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