Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $9.00 - $39.31
Work Schedule
Rotating Shifts
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Professional attire allowance
Job Description
This position is offered by a reputable company specializing in shift operation management services, particularly in environments requiring meticulous oversight and coordination of personnel and resources. The company places high importance on operational efficiency, safety, and maintaining excellent communication between employees, clients, and management. They focus on maintaining smooth day-to-day operations, ensuring compliance with regulations, and fostering a positive work environment for all involved parties. With a commitment to quality assurance, safety management, and employee development, this company stands as a leader in managing complex operational shifts efficiently and professionally.
The role entails responsibility for overseeing the daily activitie... Show More
The role entails responsibility for overseeing the daily activitie... Show More
Job Requirements
- High school diploma or equivalent
- Some supervisory or management experience in a shift work environment
- Must be 18 years of age or older
- Must have a reliable telephone and transportation
- Must be able to treat information as confidential
- Possess tact in dealing with clients, employees and the public
- Must be able to sit, stand, lift, and bend during the shift
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must be able to read, understand, and carry out instructions in English
- Must meet requirements for security sensitive identification badge
- Must be a U.S. citizen or possess INS authorization
- Ability to resolve problems involving employees and passengers
- Knowledge of company, client, and government regulations
- Ability to schedule and monitor personnel
- Ability to communicate effectively and professionally
- Ability to perform quality assurance audits
- Ability to participate in Safety Management System activities
Job Qualifications
- High school diploma or equivalent
- Some supervisory or management experience in a shift work environment
- Strong verbal and written communication skills
- Must be 18 years of age or older
- Reliable telephone and transportation
- Ability to treat information as confidential
- Tactful in dealing with various situations and people
- Ability to sit, stand, lift, and bend throughout shift
- Pass pre-employment and random drug tests
- Complete a criminal background check
- Ability to read and understand English instructions
- Meet requirements for security sensitive identification badge
- U.S. citizenship or authorization from Immigration and Naturalization Service
- Problem-solving skills in employee and passenger interactions
Job Duties
- Perform all duties of subordinate employees when necessary
- Be familiar with pertinent regulations of company, client, and government agencies
- Schedule personnel daily and furnish copy to Account Manager
- Obtain written approval for overtime use
- Monitor employee activity and make adjustments
- Ensure employees follow regulations and procedures
- Check in/out sheets to ensure accurate logging of times
- Deal courteously and tactfully with employees while maintaining confidentiality
- Communicate effectively with employees and client representatives
- Make personnel performance recommendations to Account Manager
- Report safety hazards and equipment problems
- Report inquiries and incidents to Account Managers
- Respond timely and professionally to inquiries from leads, employees, clients, and passengers
- Keep leads informed of needs and problems
- Maintain cleanliness of work area and report maintenance needs
- Project a positive image and respond courteously to clients, staff, and the public
- Give clear directions to leads, coordinators, warehouse, and crews
- Attend meetings and in-services
- Maintain records, training files, reports
- Utilize training materials to develop a safe, well-trained staff
- Adhere to dress code and wear identification badges visibly
- Follow company policies and participate in achieving company objectives
- Use company and client equipment and supplies economically
- Perform quality assurance service audits
- Ensure implementation of the Safety Management System
- Implement station safety plan
- Maintain Quality Assurance oversight on operational issues
- Participate actively in the Safety Management System
- Perform other duties as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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