Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $25.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k plan with company match
hotel discounts
Paid holidays
Early access to earned wages
Job Description
SMI Hotel Group is a reputed hospitality company known for its dedication to delivering exceptional guest experiences across its diverse portfolio of hotels. Renowned for maintaining high standards of quality and service, SMI Hotel Group is committed to fostering a dynamic and inclusive work environment where employees can thrive and contribute meaningfully to the organizations success. With a legacy of hospitality excellence, the company stands out in the hotel industry by emphasizing personalized customer care, innovative event management, and operational efficiency that meets and exceeds guest expectations. As an equal opportunity employer, SMI Hotel Group values diversity and inclusivity, ensuring... Show More
Job Requirements
- High school diploma or GED
- minimum two to three years executive office experience preferred
- proficient with Microsoft Office including Word and Excel
- ability to learn new programs quickly
- experience with Adobe Acrobat Writer
- good listening skills
- effective communication skills both oral and written
- detail oriented
- ability to meet deadlines and work with little supervision
- flexible to handle interruptions
- strong positive guest and employee relation skills
- ability to work in fast paced business
- positive and upbeat attitude
- dependable
- good work ethics
- self-starter
- confident demeanor
- ability to establish professional relationships within the hotel
- ability to manage confidential information
- prior hotel industry or banquet experience preferred
Job Qualifications
- High school diploma or GED
- minimum two to three years executive office experience preferred
- proficient with Microsoft Office including Word and Excel
- ability to learn new programs quickly
- experience with Adobe Acrobat Writer
- excellent listening and communication skills
- detail oriented
- ability to meet deadlines and work independently
- strong positive guest and employee relation skills
- ability to work in fast paced environment
- positive, upbeat and energetic attitude
- dependable with good work ethics
- self-starter with confident demeanor
- ability to establish professional relationships and manage confidential information
- prior experience in hotel industry or banquets is a plus
Job Duties
- Strives to consistently ensure a high level of customer service throughout pre-event, event and post event phases
- handles events of all levels of complexity
- ensures regular communication in all areas of event operations including BEO meetings, pre-event briefings, staff meetings, front desk, housekeeping and food and beverage teams
- manages and executes contract terms for groups and programs as outlined by Sales Manager
- creatively executes clients' vision while maximizing revenue
- maintains high level of service through accurate and timely information to supporting departments
- ensures timely completion of Group Resumes and BEO's for all arriving groups or events
- builds and maintains Group Blocks and Posting Masters in PMS
- finalizes and balances groups and events for payment processing
- directs preparation of records including agenda, notices, minutes and resolutions for corporate meetings
- coordinates site visit preparation with Sales Manager
- generates group and corporate leads through internet prospecting, networking and telemarketing
- follows consistent sales office procedures by updating sales database and recording account activity
- manages social media outlets
- assists with coordination of in-house customer visits
- assists Executive Office with correspondence and report preparation
- maintains, edits and publishes sales materials and meeting minutes
- coordinates office supplies and procedures
- provides friendly, professional information and assistance to clients and guests
- answers telephone promptly and logs information in sales operating system
- checks voicemails, emails and faxes and follows up accordingly
- composes and types correspondence as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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