Shake Shack logo

Restaurant Supervisor

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $40,900.00 - $57,700.00
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Work Schedule

Flexible
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Benefits

weekly pay
performance bonuses
meal discounts
Corporate discounts
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k plan
Paid Time Off
Paid parental leave
Employee assistance program
Pre-tax commuter benefits
flexible spending accounts
Dependent care accounts
development opportunities

Job Description

Shake Shack is a renowned hospitality brand with deep roots in New York City's Madison Square Park. Originating as a humble hot dog cart founded by Danny Meyer, the brand has grown into one of the fastest-growing restaurant chains globally, known for its commitment to quality food and exceptional hospitality. The company prides itself on creating unforgettable dining experiences while maintaining a strong dedication to community engagement and environmental responsibility. Shake Shack's mission is to 'Stand For Something Good,' reflecting its holistic approach to business that includes valuing its employees, fostering inclusive work environments, supporting local communities, and promoting sustainability. The brand has become synonymous with premium burgers, shakes, and fries served in welcoming restaurants designed to offer a casual yet impactful experience for every guest.

As a vibrant part of the hospitality industry, Shake Shack provides its employees with extensive learning and development opportunities. The team is encouraged to grow through hands-on mentorship and a variety of training programs that cultivate leadership skills and operational excellence. Employees become part of the #ShackFam, a fun and inclusive community where individual ideas are celebrated, and teamwork drives success. This philosophy of putting people first extends to team members, who receive support through inclusive policies and benefits that emphasize wellness, growth, and work-life balance.

The Restaurant Manager role at Shake Shack is pivotal in driving the daily operations and overall guest satisfaction across its restaurants. This full-time position is designed for individuals passionate about leadership, community engagement, and delivering a superior guest experience in a fast-paced, high-volume environment. Restaurant Managers oversee the full spectrum of restaurant operations, from managing staff and ensuring compliance with health and safety regulations to driving brand promotion in the local community. They train and motivate team members, fostering a culture of excellence and hospitality that aligns with Shake Shack’s core values. This position offers competitive weekly pay, performance bonuses, comprehensive health benefits, and growth potential within an innovative and supportive company culture. Candidates are expected to show aptitude in coaching, operational management, and financial understanding, with a willingness to embrace flexibility and adapt to the evolving demands of hospitality management. Joining Shake Shack means becoming part of a company that not only serves great food but also stands firmly for positive impact and community enrichment. Be a Part of Something Good by contributing your leadership and passion in a role that offers both challenge and reward.

Job Requirements

  • High school diploma or equivalent
  • 2-3 years of restaurant management experience in a high-volume, fast-paced restaurant setting
  • Food handler certification preferred
  • Ability to work flexible hours
  • Excellent communication and leadership skills
  • Strong problem-solving skills
  • Basic understanding of financial and business operations

Job Qualifications

  • 2-3 years of restaurant management experience in a high-volume, fast-paced restaurant setting
  • Working knowledge of restaurant operations including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
  • Must exhibit an aptitude for leading, coaching, and driving excellence at every level
  • Understanding of financial aspects of business operations
  • Food handler certification preferred
  • Willingness to work flexible hours

Job Duties

  • Manage daily restaurant operations to ensure superior service and guest satisfaction
  • Train team members on all aspects of the Shack operations
  • Motivate and manage team members to provide highest level of hospitality
  • Demonstrate leadership with a focus on coaching and achieving excellence
  • Develop and implement plan to promote the brand in the local community through word-of-mouth and restaurant events
  • Ensure compliance with sanitation and safety regulations

Job Criteria

Experience

Mid Level (3-7 years)


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