Reservations Clerk AYS FT ONLY $16hr - Marriott Crabtree, Raleigh, NC
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k plan
Tuition Assistance
discounted room rates
Training and Development
Career advancement opportunities
Job Description
Concord Hospitality is a prestigious hospitality company known for its dedication to excellence, quality service, and fostering an inclusive and supportive work environment. Operating with a strong commitment to its associates, Concord invests significantly in employee training, development, and career advancement opportunities at all levels, from interns to executive leaders. The company prides itself on an "Associate First" culture that not only supports professional growth but also emphasizes personal development, work-life balance, diversity, and community engagement. With core values rooted in quality, integrity, community, profitability, and fun, Concord Hospitality has established itself as a leader in providing exceptional customer service... Show More
Job Requirements
- high school diploma or equivalent
- experience in customer service or hospitality preferred
- ability to communicate clearly and professionally
- basic computer and software skills
- ability to handle multiple tasks simultaneously
- knowledge of reservation systems ideal
- willingness to work flexible hours
- ability to maintain confidentiality and adhere to security protocols
- attention to detail and accuracy in all transactions
- strong problem-solving skills
Job Qualifications
- high school diploma or equivalent
- previous experience in hotel front desk or reservation roles preferred
- strong communication and interpersonal skills
- proficiency with hospitality management software and point-of-sale (POS) systems
- ability to multitask effectively during peak periods
- knowledge of local area and hotel services
- basic knowledge of culinary terminology and room service operations
- ability to handle guest complaints professionally
- flexible scheduling availability
- familiarity with emergency and security procedures
- capable of performing duties as directed by management
Job Duties
- maintains complete knowledge of hotel amenities and layout, local attractions, and airport transportation
- be able to accurately give directions and information regarding the immediate and metro area
- reads log book(s) and memos daily
- keeps up-to-date on in-house groups and functions
- posts up demonstrating a readiness to help
- follows security procedures with regard to room keys, masters, etc.
- assists in pre-registration and blocking of reservations when necessary
- handles guest check-in and check-outs in a courteous and professional manner
- have knowledge of reservations and procedures take same day reservations
- know the cancellation procedures and walk procedures
- promotes guest-related programs (Marriott Rewards, Comment Cards, etc.)
- maintains neatness and order in the work area
- balances all cashiering transactions consistently
- handles multiple tasks during peak times
- uses slow periods efficiently, stocking supplies, and cleaning, etc.
- makes no errors in paperwork, check-in functions are accurate, and registration cards are complete
- knows selling strategy at all times
- adheres to all credit policies
- demonstrates thorough knowledge of emergency procedures
- possesses knowledge of all Front Office positions - Front Desk, Bellstand, AYS, Concierge, and Rooms Control
- offers the hotel guests the best possible service through courteous and proper phone answering procedures
- understands various payment options and procedures of Room Service
- ensure that all customer complaints are recorded in the Guest Response Program in a timely and professional manner
- ensure that all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow-up in a timely and professional manner
- able to use sales dialogue in selling the Room Service menu, beverage, wines, etc.
- know culinary terminology
- know the Gold Standard Brands
- able to use the Room Service Use records
- take Room Service Orders as outlined in the New Hire Guide
- have full knowledge of the Room Service POS system and its functions
- able to operate and explain TDD operation for guests
- always has equipment ready to receive TTY calls
- prepare wake-up call sheets
- records the guests name and room number under the requested time
- repeats information to the guest to ensure proper handling of wake-up
- sets wake-up clock or input as requests come in
- notes charges on incoming calls not received by the call accounting system
- post in PMS
- handles mail and messages per outlined procedures
- attends all scheduled department meetings
- must attend Service Excellence class and obtain an 80% or higher in observations
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: