Private & Commercial Concierge Associate

Mount Vernon, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $24.00 - $30.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

comprehensive leave program

Job Description

Flagstar Bank is a well-established financial institution known for delivering exceptional banking services to its clients. Based in New York, NY, Flagstar offers a range of financial products and solutions tailored to meet the diverse needs of its customers including private banking services. The bank is committed to fostering a culture of excellence, innovation, and customer satisfaction, distinguishing itself in the competitive banking industry through its personalized approach and dedication to compliance and regulatory standards.

The Private & Commercial Concierge Associate (PCC) role at Flagstar Bank is a pivotal position dedicated to serving as the first point of contac... Show More

Job Requirements

High school degree or equivalent
2+ years of banking and/or financial institution experience
2+ years of customer experience

Job Qualifications

High school degree or equivalent
2+ years of banking and/or financial institution experience
2+ years of customer experience
Bachelor's degree or some level of college coursework
Salesforce/Touchpoint or comparable CRM experience
Expertise with MS Office Suite
Expertise with FIS/DNA or comparable banking applications
A passion for customer service with excellent verbal and written communication and problem-solving skills
Strong technical knowledge and adapt in navigating multiple programs and applications simultaneously
A proven track record of thriving in a fast-paced customer facing environment
Ability to work independently in a team environment
No travel requirements
Physical demands (ADA): No unusual physical exertion is involved

Job Duties

Handle requests of Private Bank clients, third parties, and PCGs though phone calls and emails, building positive relationships while supporting and promoting the overall financial health of our current and prospective customers
Be an advocate for our customers and internal members of the bank, supporting all requests for research, documentation and coordinating positive outcomes by partnering with internal business groups
Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
Drive results and engage applicable partners on trending customer issues through internal communication tools
Follow and implement internal announcements, trainings, products, services, systems, policies and procedures, and governmental regulations impacting the banking industry
Have flexibility in supporting business needs with the availability to provide additional hours and varying shifts including evenings, holidays, and weekends
Update statement delivery, handle FIS/DNA Debit Card Alerts, activate/deactivate debit cards, complete internal transfers, address, and stop payment requests

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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