Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
Disability insurance
Job Description
We are a well-established airport service provider committed to ensuring a smooth and positive experience for air travelers. Our company specializes in customer service and ground support at busy airport terminals, assisting passengers with ticketing, boarding, baggage handling, and general inquiries. We operate with the highest standards of professionalism and efficiency to meet the dynamic needs of the airline industry. As a company dedicated to providing top-notch customer experiences, we emphasize reliability, courteous service, and attention to detail in all aspects of our work. Our team members play a critical role in facilitating travel logistics and enhancing passenger satisfaction, acting... Show More
Job Requirements
- High school diploma or equivalent
- Computer experience necessary
- Previous customer service experience preferred
- Must be 18 years of age or older
- Must have a working telephone number for contact
- Must have reliable telephone and transportation
- Must be able to stand or walk throughout the scheduled shift
- Must be able to consistently push, pull and lift 50 to 70 lbs
- Must be able to carry oversized bags 100 to 125 yards
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must meet necessary requirements to obtain a security sensitive identification badge
- Must be a citizen of the United States or possess necessary authorization from the Immigration and Naturalization Service
Job Qualifications
- High School diploma or equivalent
- Computer experience necessary
- Previous customer service experience preferred
- Must be 18 years of age or older
- Ability to communicate clearly and concisely in verbal and written communication
- Ability to treat all information as confidential
- Must be able to read, write, understand and carry out instructions in English
Job Duties
- Meet and greet customers with tickets
- Provide assistance to passengers as requested or required
- Monitor ticket counter and self-service check-in queue activity
- Assist with the ticketing and boarding process, gates, and baggage service
- Provide general information to passengers, give directions and flight information
- Direct large pieces of luggage, pets, and other oversized checked articles to appropriate handling areas
- Summon security and refer difficult or uncooperative passengers as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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