Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
uniform provided
Job Description
The hiring establishment is a leading airport service provider dedicated to ensuring the comfort and safety of all passengers passing through a major international airport. This company specializes in offering exceptional services tailored to travelers with special needs, including those requiring wheelchairs, aisle chairs, and other mobility assistance throughout their airport journey. With a commitment to providing outstanding customer service and maintaining high safety standards, this company supports airline passengers and works closely with airport authorities and airlines to facilitate smooth and efficient ground handling services. They ensure that each passenger receives personalized attention, enhancing their overall travel experience in... Show More
Job Requirements
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be 18 years of age or older
- Must have a reliable telephone and transportation
- Treat all information as confidential
- Possess tact to deal with various levels of situations and people
- Must be able to read, understand, and follow instructions in English
- Ability to communicate clearly verbally and in writing
- Must be able to lift, stoop, squat, push, stand, and bend throughout the shift
- Must be able to lift, carry, and hold up to 75 lbs
- Must pass pre-employment and random drug tests
- Must complete a criminal background check
- Must meet requirements to obtain a security sensitive identification badge
- Must be a US citizen or possess necessary authorization from immigration and naturalization service
Job Qualifications
- High school diploma or equivalent
- Previous airport and/or customer service experience preferred
- Must be 18 years of age or older
- Possess the ability to read, understand, and carry out instructions in English
- Ability to communicate clearly and concisely verbally and in writing
- Ability to work from verbal and written instructions
- Familiarity with government, client, airport, and company regulations
- Ability to handle physical demands of the role including lifting up to 75 lbs
- Completion of pre-employment and random drug tests
- Successful criminal background check
- Authorization to obtain a security sensitive identification badge
- US citizenship or necessary immigration authorization
Job Duties
- Actively participate in the safety management system
- Provide special assistance to passengers as requested
- Provide general information and directions to passengers
- Meet inbound arrivals as requested to provide special services
- Check equipment thoroughly before use
- Lock wheels when assisting passengers in/out of courtesy chair
- Always use both hands when pushing courtesy chairs
- Always back chairs down inclines
- Request assistance when transferring passengers who cannot transfer themselves
- Never take a courtesy chair up/down a stairway or escalator
- Complete appropriate documentation in a timely manner
- Handle mobility aids and luggage with care
- Be familiar with government, client, airport, and company regulations
- Maintain cleanliness and report maintenance needs
- Project a positive image and respond courteously to inquiries
- Attend meetings and in-services
- Maintain records, reports, and files as required
- Wear proper uniform and keep identification visible
- Adhere to company policies and participate in company objectives
- Use company and client resources conscientiously
- Perform other duties as requested
- Comply with all safety requirements including using only trained equipment and reporting unsafe conditions
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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