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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
The Michaels Companies Inc. is a leading retailer in the arts and crafts industry, specializing in providing a wide variety of creative products and supplies. Founded in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states in the United States and Canada, as well as an online presence through Michaels.com and Michaels.ca. As the premier destination for crafting and celebration supplies, Michaels offers an extensive selection of items to inspire creativity and enable customers to pursue their artistic passions. The company also owns Artistree, a manufacturer of custom and specialty framing products, further strengthening its... Show More
Job Requirements
- High school diploma or equivalent
- retail or customer service experience
- experience working with children and children's events
- excellent communication skills including written, verbal, and nonverbal
- ability to handle job stress and interact with others
- good organizational and interpersonal skills
- ability to remain standing for extended periods
- ability to lift heavy boxes and use ladders for accessing high shelves
- willingness to work nights, weekends, and early mornings
- ability to perform physical tasks such as bending, lifting, carrying, reaching, and stretching
- legal eligibility to work in the United States
Job Qualifications
- Retail or customer service experience required
- experience working with children and children's events
- excellent people skills
- good communication skills including written, verbal, and nonverbal
- organizational, interpersonal, and creative problem-solving skills
- ability to handle job stress and interact effectively with others including guests and co-workers
- energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events including children's birthday parties and craft classes
- engage with clients of all ages and create a fun, creative environment
- demonstrate and instruct party participants in craft projects and activities such as face painting
- facilitate party add-ons such as goody bags and balloons according to company standards
- communicate event details with clients and store team members
- complete administrative tasks including answering emails, making phone calls, and paperwork
- adjust plans based on client feedback and create backup plans for events
- ensure client satisfaction and uphold cleanliness and safety standards before and after events
- assist customers in locating products and provide solutions
- provide fast and friendly checkout experiences
- promote Rewards program and Private Label Credit Card enrollments
- educate customers on Voice of Customer survey
- assist with Buy Online Pickup in Store and Ship From Store processes
- participate in truck unloading, stocking, and merchandise recovery
- perform Store in Stock Optimization and AD set duties
- support shrink and safety programs
- adhere to Standard Operating Procedures and company policy compliance
- interact respectfully and positively with team members and customers
- cross-train in Custom Framing selling and production
- participate in daily store cleanliness activities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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