Operations Manager - Front Desk, Housekeeping, Food and Beverage
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $53,600.00 - $68,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
performance bonuses
Job Description
AC Hotel Miami Beach is part of AC Hotels, a portfolio brand of Marriott International renowned for its stylish, modern accommodations and exceptional service. Located at 2912 Collins Ave, Miami Beach, Florida, the hotel offers guests a sleek and thoughtfully designed environment that reflects a perfect blend of art, culture, and hospitality. Marriott International, a global leader in the hospitality industry, fosters an inclusive work culture that cherishes diversity, talent, and experience. The company is dedicated to equal employment opportunities and is committed to creating a welcoming environment where associates' unique backgrounds and perspectives are valued and celebrated. At AC... Show More
Job Requirements
- High school diploma or GED
- four years experience in guest services, front desk, housekeeping, or related professional area
- or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major and two years experience in guest services, front desk, housekeeping, or related professional area
- ability to communicate effectively
- leadership ability
- customer service focus
- experience in operational management
- availability to work full-time
- willingness to perform varied job functions
- proactive problem-solving
- professional demeanor
Job Qualifications
- High school diploma or GED
- four years experience in guest services, front desk, housekeeping, or related professional area
- or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major and two years experience in guest services, front desk, housekeeping, or related professional area
- strong leadership skills
- excellent communication and interpersonal skills
- ability to handle multiple operational functions
- proficient in guest satisfaction management
- customer service oriented
- capable of analyzing financial reports
- adept at team motivation and development
- problem-solving skills
- experience with scheduling and operational planning
Job Duties
- Ensure goals are translated to the team relating to guest tracking and productivity
- create and nurture a motivating and empowering property environment emphasizing teamwork and continuous improvement
- understand and act on employee and guest satisfaction results to enhance strengths and address needs
- ensure team capabilities meet expectations
- lead by example with confidence, energy, and enthusiasm
- assist employees in understanding and exceeding guests' evolving needs
- follow property-specific recovery plans
- publish guest satisfaction results promptly
- proactively address employee concerns
- extend professionalism and courtesy to employees
- communicate and update all goals and results with employees
- meet semiannually with staff individually
- assist and teach team scheduling to align with guest and occupancy goals
- perform hourly job functions as needed
- provide excellent customer service by being available and approachable for guests
- proactively address guest concerns
- extend professionalism and courtesy to guests
- respond timely to customer service department requests
- ensure team members meet or exceed hospitality requirements
- assist in annual quality audit with management
- ensure an effective key control program
- review financial statements and performance data to identify cost reduction and improvement areas
- interview and assist in hiring decisions
- receive hiring recommendations from supervisors
- ensure thorough and timely orientation of new team members
Restaurant, hotel, and hospitality jobs on OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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