Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
flexible spending accounts
Life and accident coverage
disability
Paid Time Off
Parental leave
Holidays
wish day paid time to volunteer
401k with employer match
legal and identity theft plan
Voluntary income protection benefits
Wellness Program
Employee assistance program
Job Description
Travel + Leisure Co. is a leading global vacation ownership and travel membership company, distinguished by its expansive and dynamic portfolio that encompasses resort, travel club, and lifestyle travel brands. Recognized worldwide, the company is passionately dedicated to its mission of putting the world on vacation, catering to millions of travelers seeking exceptional vacation experiences. Travel + Leisure Co. thrives on innovation and growth, delivering a work environment that is both engaging and fulfilling. Employees benefit from daily opportunities to acquire new knowledge and translate vacation inspiration into memorable guest experiences. With a strong emphasis on hospitality and customer satisfaction,... Show More
Job Requirements
- High school diploma or equivalent
- experience in marketing and training
- demonstrated success in time share or vacation ownership industry
- strong communication skills both written and verbal
- ability to motivate and lead teams
- problem solving skills
- proficiency with marketing databases
- customer service experience
- ability to work collaboratively with multiple departments
- willingness to learn and adapt
- positive attitude and high work ethic
Job Qualifications
- High school diploma required
- college degree in related field preferred
- successful Wyndham Destinations marketing experience required
- excellent written and verbal communication skills
- highly motivated with positive attitude and good work ethic
- problem solving ability
- ability to coach counsel and motivate direct reports effectively
- exceptional customer service skills including handling upset owners positively
- ability to negotiate effectively
- working knowledge of marketing databases
- ability to lead by example
- timeshare vacation ownership experience required
Job Duties
- Interviewing onboarding and training new team members
- conduct ongoing trainings
- partner with department leaders to coach and support new hires
- conduct weekly training for reps that are underperforming
- welcome guests warmly to the resort and provide overview of resort activities and services
- support new technology rollouts and sales initiatives as a subject matter expert
- book guests to attend owner update meetings by phone and face to face
- maintain an excellent culture and environment
- maintain above budget penetration rate of assigned guests
- ensure overall site penetration is above budget
- maintain department standards of production
- prepare additional reports as necessary
- disseminate marketing information timely
- coordinate with sales on marketing program changes
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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