Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Life insurance
short-term disability
long-term disability
Health spending account
transportation benefits
Employee assistance program
Paid Time Off
Job Description
Aston Carter is a renowned talent solutions provider specializing in connecting top professionals with leading companies globally. With a rich history of delivering excellence in staffing across accounting, finance, human resources, talent acquisition, procurement, and supply chain management, Aston Carter plays a pivotal role in enhancing business operations worldwide. The company extends its expertise through an expansive network serving major industries and many Fortune 500 companies. Known for its commitment to quality and client satisfaction, Aston Carter is a ClearlyRated Best of Staffing double diamond winner, recognized for outstanding service to both clients and talent. The firm operates with a... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 1 year of relevant high-volume customer support experience
- Ability to work onsite five days a week according to assigned schedule
- Proficiency with Microsoft Office applications
- Strong multitasking and organizational skills
- Excellent phone etiquette and communication abilities
- Willingness to work mandatory overtime during peak seasons from October to January
Job Qualifications
- 1+ year of high-volume customer support experience preferably in a call center environment
- Experience in retail customer service is considered
- Technical savvy with logistics and intermodal knowledge
- Experience in call center and inbound call handling
- Proficiency in Microsoft Office including Excel and keyboard shortcuts
- Strong job tenure and ability to work in a fast-paced environment
- Excellent communication and customer service skills
Job Duties
- Serve as a remote gate agent supporting driver operations through audio/video communication
- Verify and identify necessary specifications on trucks and processes
- Coordinate and communicate effectively with all parties involved in logistics operations
- Provide daily updates regarding the arrival, loading, unloading, and departure at various facilities
- Handle approximately 200 driver communications per day ensuring clear and excellent communication
- Follow standard operating procedures and solve problems effectively
- Manage multiple projects simultaneously and maintain high accuracy in documentation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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