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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Employee wellness programs
Job Description
Aloft and Element North Kansas City represent a modern, dual-branded hotel property under the management of KMG Hotels, a distinguished hotel management company. KMG Hotels has been in operation since 2000 and is renowned for its portfolio of twenty-one hotels, managing brands such as Marriott, Hilton, Inter Continental Hotels Group, and Choice Hotels International. Known for its commitment to excellence, KMG Hotels prioritizes the satisfaction of associates, guests, and partners, striving to uphold high standards through honest business practices, associate development, and well-maintained properties. The company prides itself on fostering a workplace culture that values respect, accountability, and doing the... Show More
Job Requirements
- Minimum of 3 years experience in hotel operations management
- experience managing food and beverage and event teams
- excellent leadership and interpersonal skills
- ability to work flexible hours including weekends and holidays
- strong organizational and problem-solving abilities
- proficiency with inventory and scheduling management systems
- commitment to upholding brand standards and guest satisfaction
Job Qualifications
- Bachelor's degree in hospitality management or related field preferred
- proven experience in food and beverage and event operations leadership
- strong guest service and communication skills
- demonstrated ability to lead and develop cross-functional teams
- knowledge of hotel operational procedures and standards
- financial acumen related to budget management and cost control
- familiarity with safety and compliance regulations
Job Duties
- Oversee the daily operations of food and beverage outlets including WXYZ Bar, breakfast service, banquet functions, and event support in the Diamond Conference Center
- coordinate with culinary, front office, and events teams to ensure seamless execution of events and group services
- provide support to housekeeping and maintenance teams during non-peak event times
- maintain operational readiness across the property supporting the General Manager
- assist in managing and improving standard operating procedures, scheduling, and service delivery
- act as a visible, engaged leader during peak periods and high occupancy
- proactively interact with guests to assess satisfaction and address concerns
- lead and support food and beverage and event staff through coaching, scheduling, training, and supervision
- collaborate with department heads on cross-training opportunities
- support recruitment, onboarding, and development of associates
- assist in managing food and beverage inventory, ordering, and vendor relations
- review financial reports and assist with forecasting and budgeting
- monitor labor and expense metrics
- ensure operational compliance with safety regulations, brand standards, and laws
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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