Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $20.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
The Spokane Tribe Casino is a well-established entertainment and hospitality venue known for delivering an exceptional gaming and guest experience within the region. As a prominent casino hotel, it offers a variety of amenities including gaming, lodging, dining, and entertainment to visitors, all complemented by a commitment to superior customer service and maintaining high operational standards. With a dedication to fostering a positive work environment and community engagement, the Spokane Tribe Casino is focused on excellence and innovation in the hospitality industry.
The role of Housekeeping Supervisor at Spokane Tribe Casino is pivotal to ensuring the overall cleanliness, safety, an... Show More
The role of Housekeeping Supervisor at Spokane Tribe Casino is pivotal to ensuring the overall cleanliness, safety, an... Show More
Job Requirements
- High school diploma or GED
- Two years experience in upscale hotel housekeeping or a related area
- Ability to communicate clearly and effectively in English both spoken and written
- Obtain and maintain any required certification or license
- Willingness and ability to work varied shifts including nights, weekends, and holidays
- Ability to lift or carry up to 75 pounds unassisted
- Ability to work effectively in a fast-paced environment
- Demonstrated strong supervisory skills
- Proficient with Microsoft Office Suite and property management systems
Job Qualifications
- High school diploma or GED
- Two years experience in upscale hotel housekeeping or related field
- Casino hotel experience preferred
- One year experience leading and coaching others preferred
- Ability to communicate clearly and effectively in English
- Obtain and maintain any required certification or license
- Knowledge of hotel housekeeping service techniques and productivity levels
- Proficiency in Microsoft Office suite and property management systems
- Proven supervisory problem-solving and critical thinking skills
- Ability to identify and prioritize issues and delegate appropriately
- Strong interpersonal skills to communicate with diverse team members and guests
- Willingness to work varied shifts including nights, weekends, and holidays
Job Duties
- Assist Housekeeping Manager in leading all housekeeping operations
- Monitor and evaluate all daily departmental activities for assigned team members
- Work collaboratively with other hotel departments to ensure seamless guest service
- Assign and distribute room assignments and work duties
- Coordinate scheduling and completion of deep cleaning and projects
- Ensure timely and efficient execution of guest room turnover
- Inspect rooms to ensure cleanliness standards and inspect VIP guest suites
- Inspect all vacant clean rooms and release in system as ready for occupancy
- Inspect house runner sections and landing closets daily and provide scores
- Monitor report status and discrepancy of rooms
- Ensure inventory PAR levels are adequate for volume
- Track and review IVR requests and guest comments and adjust process as needed
- Attend pre-con meetings for arriving groups
- Facilitate resolution of guest relations issues
- Assist Housekeeping manager with timely performance reviews and maintain scorecards
- Maintain up to date on health and safety policies and procedures
- Ensure proper usage of chemicals and cleaning supplies
- Ensure essential equipment, parts, and chemicals are on hand and in safe working condition before projects begin
- Provide unmatched service to guests at all times
- Perform all other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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