Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $23.96 - $31.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
401k
Job Description
Crossover Health is revolutionizing the healthcare industry by creating a future where health is approached as a holistic and proactive endeavor. As a national, team-based medical group, the company moves beyond traditional sick care to focus on wellbeing and prevention. This progressive approach is embodied in Crossover Health's innovative Primary Health model, which integrates various aspects of care including primary care, physical medicine, mental health, health coaching, and care navigation. The model is built on the foundation of trusted relationships between members and care teams, interdisciplinary collaboration, and outcomes-based payment systems, leading to more effective and personalized health management. Services... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- 1 year of experience in customer service position
Job Qualifications
- Bachelor's degree or equivalent experience
- 1 year of experience in customer service position
- Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), ChromeOS, or client-branded Windows products such as Microsoft or HP
- Excellent interpersonal skills and the ability to work effectively in a highly collaborative care team environment
- Proven organizational skills
- High level of ownership, accountability and initiative
- Experience with multitasking, issue resolution, and conflict management
- Experience in a health care service delivery environment
- BLS (Basic Life Support) certification
Job Duties
- Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism
- Demonstrates a commitment to quality, delivering uncompromised service and outcomes
- Accommodates special requests for member support whenever possible and helps to promptly resolve member questions
- Assists with assigned projects and special provider or patient requests
- Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery
- Processes transactions required to begin or complete the visit
- Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members
- Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs
- Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience
- Performs other duties as assigned
Job Location
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