Guest Services Staff - Usher/Ticket Taker- AEG Presents Great Lakes - Royal Oak Music Theater
Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Benefits
Part-time position eligibility for benefits
competitive hourly wage
Opportunity to work at premier live entertainment venues
Exposure to diverse and inclusive work environments
Experience in customer service and event operations
Team-oriented workplace culture
Dynamic and flexible work schedule
Job Description
AEG (Anschutz Entertainment Group) is a global leader in sports and live entertainment, renowned for its innovation, artistry, and commitment to community engagement. With over 20 years of experience, AEG operates more than 300 venues worldwide and hosts a wide variety of events, including over 22,000 sports games, concerts, and other live entertainment shows annually. The company plays a pivotal role in shaping memorable experiences for millions of guests, drawing more than 160 million visitors each year. AEG's vast network includes premier ticketing platforms, integrated entertainment districts, leading sports franchises, and global sponsorship activations. The organization is dedicated to fostering... Show More
Job Requirements
- High school diploma or equivalent
- previous experience preferred but not required
- reliable, punctual, and regular in attendance
- ability to work in a loud and fast paced environment
- ability to de-escalate tense situations
- ability to work in varying conditions
- ability to lift 50 lbs without assistance
- excellent interpersonal and communication skills
- positive attitude with superior customer service skills
- team oriented
- ability to stand, walk, and climb stairs for long periods
- strong intrapersonal skills with an outgoing, friendly personality
- strong listening and verbal communication skills
- availability to work various hours including nights, weekends, and holidays
Job Qualifications
- High school diploma or its equivalency
- previous experience preferred but not required
- reliable, punctual, and regular in attendance
- ability to work in a loud and fast paced environment
- ability to de-escalate tense situations
- ability to work in varying conditions
- ability to lift 50 lbs without assistance
- excellent interpersonal and communication skills
- positive attitude with superior customer service skills
- team oriented
- ability to stand, walk, and climb stairs for long periods of time
- strong intrapersonal skills with an outgoing, friendly personality
- strong listening and verbal communication skills
- availability to work various hours including nights, weekends, and holidays as required
- previous experience working in events and knowledge of the music industry preferred
Job Duties
- Answer guest questions
- direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area)
- provide additional assistance whenever necessary
- operate coat check rooms within established guidelines and procedures
- scan tickets for entry into the venue
- administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access)
- greet guests and resolve guest complaints, escalating concerns as necessary
- seat guests and assist ADA patrons
- enforce all policies and procedures of the venue
- complete all company and venue required trainings
- act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency
- monitor venue during guest arrival and exit to comply with fire department safety regulations
- perform other duties and responsibilities as deemed appropriate by management and supervisors
Job Location
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