Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $14.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Professional Development
Job Description
J&P Hospitality/Asset Management is a dynamic company specializing in the management and operation of hospitality properties. They are committed to delivering superior guest experiences by maintaining safe, welcoming, and well-maintained environments across their portfolio. The company prides itself on its professionalism, attention to detail, and dedication to guest satisfaction, making it a respected leader in property operations within the hospitality industry. Offering inclusive employment opportunities, J&P Hospitality supports workforce diversity and values employees who contribute positively to the company culture and business goals.
The Guest Services Representative (GSR) is a crucial team member within J&P Hospitality, primarily responsible for wel... Show More
The Guest Services Representative (GSR) is a crucial team member within J&P Hospitality, primarily responsible for wel... Show More
Job Requirements
- Maintain a professional appearance and deliver service in line with company values
- Be punctual, dependable, and available to work scheduled shifts, including evenings, weekends, and holidays, with flexibility to support additional coverage when needed
- Follow all safety, security, and operational procedures as trained
- Maintain confidentiality of guest information and company data
- Demonstrate adaptability in a fast-paced environment with changing priorities
- Work as part of a team and support shared property goals
- Must be able to use a computer, phone, and other standard office or front desk equipment for extended periods
- Must be able to stand, walk, and climb stairs for long periods during a shift
- Must be able to bend, stoop, kneel, and use hands to handle, grasp, or move objects
- Must be able to lift/move up to 25 pounds independently and up to 100 pounds with assistance
- Must be able to detect odors such as smoke, gas, or strong cleaning chemicals to help maintain a safe environment for guests and staff
- May be exposed to cleaning chemicals, odors, dust, and varying indoor or outdoor temperatures
- Must have vision abilities including close, distance, color, peripheral, and depth perception, as well as the ability to adjust focus
- Must be able to perform the essential job functions with or without reasonable accommodation
Job Qualifications
- High school diploma or equivalent preferred
- Previous customer service or hospitality experience a plus, but not required
- Basic computer skills and ability to learn reservation and payment systems
- Ability to read, write, and communicate clearly in English
- Bilingual in Spanish a plus
- Must be at least 18 years of age
- Must be legally authorized to work in the United States without current or future visa sponsorship
Job Duties
- Greet all guests with a professional, friendly attitude and provide exceptional service throughout their stay
- Complete check-in and check-out procedures accurately, issue keys, and handle payments and guest accounts
- Manage reservations, room assignments, and occupancy records using property management systems
- Answer guest questions, resolve issues, and escalate concerns to the General Manager when appropriate
- Maintain front desk and lobby area cleanliness, restock supplies, and ensure the space is presentable and secure
- Prepare housekeeping carts, handle laundry, or support cleaning tasks as needed to ensure room readiness
- Monitor the property for safety, cleanliness, and policy compliance and report issues to management
- Perform other job duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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