Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $22.17
Work Schedule
Weekend Shifts
Benefits
base pay
Incentives
Paid sick leave
Wellness Program
employee bonus
Annual base pay increase
Job Description
Children's Hospital Colorado is a nationally recognized pediatric hospital committed to improving child health and delivering exceptional care to children and their families. As a leading healthcare provider, CHCO combines innovative medical treatments with compassionate care, ensuring a safe and welcoming environment for patients, families, and visitors alike. The hospital has a strong dedication to creating a positive Patient-Family Experience, emphasizing respect, professionalism, and a supportive atmosphere throughout the facility. It is one of the trusted names in pediatric healthcare in the region, known for its dedication to comprehensive care and public health initiatives.
The Guest Relations Associate role ... Show More
The Guest Relations Associate role ... Show More
Job Requirements
- High school diploma or equivalent
- One year of administrative or clerical experience in a customer service environment
- Ability to use Visitor Management System and Epic medical record system
- Strong communication skills
- Ability to remain calm and professional in difficult situations
- Basic computer skills
- Availability to work flexible shifts including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- One year of administrative or clerical experience in a customer service environment
- Ability to use Visitor Management System and Epic medical record system
- Strong communication and interpersonal skills
- Ability to remain calm and professional in difficult situations
- Basic computer skills
- Ability to work flexible shifts including weekends and holidays
Job Duties
- Ensures every visitor completes mandatory health screening and is cleared to proceed through facility
- records health screening for all visitors in Visitor Management System
- Utilizes Visitor Management System to verify visitor status and create visitor badges
- Serves as an ambassador by providing high level customer service support and assistance to patients, families, visitors and internal team members
- Adheres to and enforces visitor access policy and procedures
- Verifies authorized visitors in Epic medical record system and begins patient registration process as applicable
- Provides first level de-escalation of difficult situations with patients, families and visitors
- Supports patient safety by adhering to infection control policies and safety guidelines
- Keeps all immediate areas clean and organized
- Escorts all visitors to their destination
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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