Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $75,000.00
Work Schedule
Flexible
Benefits
Health Insurance
wellness programs
Flexible Hours
Paid Time Off
competitive pay
retirement plans
training programs
performance-based incentives
employee recognition programs
diverse workplace
Job Description
IHOP is a renowned and beloved restaurant chain specializing in breakfast, brunch, and casual dining experiences. Known for its iconic pancakes and friendly atmosphere, IHOP operates numerous locations across the United States and serves millions of guests annually. The company prides itself on delivering quality food paired with exceptional customer service, providing a welcoming environment for families, friends, and individuals to enjoy delicious meals throughout the day. As a leader in the casual dining industry, IHOP continually innovates its menus, enhances operational efficiency, and invests in team development to maintain its position as a preferred dining destination.
The role of General Manager at IHOP is a pivotal leadership position responsible for overseeing all aspects of restaurant operations to ensure business success and customer satisfaction. This leadership role involves managing a diverse team of professionals, fostering a positive and collaborative work environment, and driving operational excellence. The General Manager must adeptly balance multiple responsibilities including recruitment, training, scheduling, budgeting, and compliance with health and safety standards. They also implement strategic initiatives designed to boost sales growth, maximize profits, and offer outstanding guest experiences. Utilizing data-driven insights from key performance indicators such as sales trends, labor costs, and customer satisfaction metrics, the General Manager makes informed decisions that shape business outcomes and operational improvements. This role demands a strong leader who can inspire their team, manage resources effectively, and navigate the dynamic nature of the hospitality industry, often including working flexible hours such as evenings, weekends, and holidays. With a focus on strategic thinking, financial management, and customer-centric service, the General Manager role at IHOP offers an exciting opportunity to lead a vibrant restaurant team, contribute to business growth, and uphold IHOP's reputation for excellence in dining and service.
The role of General Manager at IHOP is a pivotal leadership position responsible for overseeing all aspects of restaurant operations to ensure business success and customer satisfaction. This leadership role involves managing a diverse team of professionals, fostering a positive and collaborative work environment, and driving operational excellence. The General Manager must adeptly balance multiple responsibilities including recruitment, training, scheduling, budgeting, and compliance with health and safety standards. They also implement strategic initiatives designed to boost sales growth, maximize profits, and offer outstanding guest experiences. Utilizing data-driven insights from key performance indicators such as sales trends, labor costs, and customer satisfaction metrics, the General Manager makes informed decisions that shape business outcomes and operational improvements. This role demands a strong leader who can inspire their team, manage resources effectively, and navigate the dynamic nature of the hospitality industry, often including working flexible hours such as evenings, weekends, and holidays. With a focus on strategic thinking, financial management, and customer-centric service, the General Manager role at IHOP offers an exciting opportunity to lead a vibrant restaurant team, contribute to business growth, and uphold IHOP's reputation for excellence in dining and service.
Job Requirements
- Bachelor's degree in business administration hospitality management or related field preferred
- Minimum of 3-5 years of progressive experience in restaurant management including leadership roles
- Strong leadership and interpersonal skills
- Proven track record of achieving business results
- Excellent communication skills
- Ability to work flexible hours including evenings weekends and holidays
Job Qualifications
- Bachelor's degree in business administration hospitality management or a related field preferred
- Minimum of 3-5 years of progressive experience in restaurant management including leadership roles
- Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team
- Proven track record of achieving business results driving sales growth and managing profitability
- Excellent communication negotiation and problem-solving skills
- Ability to work flexible hours including evenings weekends and holidays as needed
Job Duties
- Lead and manage all aspect of restaurant operations including staffing scheduling and budgeting to achieve business goals and targets
- Recruit train and develop a high-performing team fostering a positive work environment and promoting teamwork and collaboration
- Ensure compliance with company policies procedures and standards as well as local health and safety regulations
- Implement strategies to drive sales growth enhance profitability and maximize operational efficiency
- Monitor analyze and manage key performance indicators including sales trends labor costs and customer satisfaction to make data-driven decisions
- Handle customer inquiries concerns and complaints in a professional and effective manner striving to exceed guest expectations
- Manage inventory levels control costs and optimize supply chain management to minimize waste and maximize profitability
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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