Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,100.00 - $68,900.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
401(k) Plan
Paid holidays
Career development opportunities
Job Description
Papa John's is a leading pizza restaurant chain known for its commitment to quality, customer satisfaction, and community involvement. With a strong focus on delivering freshly prepared pizzas made from high-quality ingredients, Papa John's has established itself as a beloved brand in the fast-food industry. The company embraces diversity as a strength and competitive advantage, fostering an inclusive work environment where every team member's unique background and flavor contribute to the overall success and culture of the organization. As a Federal Contract employer, Papa John's ensures equal opportunity and participates in E-Verify to confirm employment eligibility, reinforcing its dedication to... Show More
Job Requirements
- Analytical skills: effectively uses data to generate insights for operations excellence
- planning and prioritization: highest impact, highest value
- financial and business acumen
- communicates effectively and candidly
- problem solving: ability to use rigorous logic to solve problems with innovative effective solutions
- process improvement: strive to continually improve
- ability to build and leverage talent
- ability to work in a challenging, fast-paced environment and to adapt to new situations as they arise
- ability to effectively communicate, inform, and influence senior leaders
- ability to work cross-functionality on multiple initiatives with a successful record of advancing projects
Job Qualifications
- Two years successful restaurant management or supervision experience preferred
- high school diploma or equivalent required
- Serv-Safe/Local/State Food Service Certification
- basic accounting including invoice reconciliation and financial statement analysis
- cash management skills
- bilingual in certain markets
- must have a driver's license valid under the laws of the state(s) where the team member works, insurance, satisfactory vehicle and ability to drive
- must be 18 years of age or older
- must be able to work long hours (50+ hours per week required), scheduled or unscheduled, which will include nights, weekends, and as emergencies arise
Job Duties
- Monitor product quality and customer service standards, identify deficiencies, and follow up with direct reports to address and correct areas of concern
- professionally and promptly respond to all customer concerns or issues
- solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty
- oversee training and execution of quality standards
- oversee recruiting efforts to meet staffing needs and effective compliance with uniform and appearance standards
- establish and communicate performance expectations and conduct timely and effective performance reviews with direct reports
- document performance issues and take appropriate disciplinary action, up to and including termination
- effectively coach and develop direct reports and build an atmosphere of teamwork, energy and fun, including the implementation of team member recognition programs to reward and retain high performing team members
- manage sales goals against budget and prior year by ensuring prompt and friendly customer service
- monitor and execute plans to enhance/address deficiencies in sales trends such as ticket average and order frequency
- seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community
- manage profit goals against budget and prior year
- ensure food, labor and other controllable costs stay within budget, and correct deviations from the budget by accurately utilizing the FOCUS System
- develop and implement appropriate plans to resolve unfavorable trends and enhance profits
- execute administrative and cash management duties
- plan and manage adequate inventory levels using the restaurant's computerized inventory system to meet sales demands and minimize loss
- manage company's assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly
- ensure restaurant meets safety and security standards at all times
- oversee preventative maintenance and repairs when necessary
Job Location
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