Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $56,039.47 - $64,896.95
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Wellness Support
life and disability coverage
Savings accounts
tuition aid
Travel and lodging perks
Job Description
Stonebridge is a distinguished hospitality company known for delivering exceptional guest experiences through its commitment to operational excellence and personalized service. Located in Denver, Colorado, Stonebridge operates in the hotel industry, providing upscale accommodations and a welcoming environment for both business and leisure travelers. The company prides itself on fostering a culture of teamwork, quality, and innovation to meet and exceed guest expectations while maintaining strong relationships with ownership and community partners. Stonebridge is committed to offering rewarding career opportunities and comprehensive benefits to its employees, ensuring a supportive and inclusive workplace that values diversity, equal opportunity, and professional growth.Show More
Job Requirements
- 3+ years of front office management experience in a hotel environment
- proven leadership and supervisory skills
- strong organizational and multitasking abilities
- proficiency in property management systems and financial reporting
- excellent communication skills, both verbal and written
- ability to analyze financial data including budgets, forecasts, and revenue reports
- ability to resolve guest complaints and service issues professionally and promptly
- knowledge of hotel check-in/check-out procedures, billing, and room inventory management
Job Qualifications
- 3+ years of front office management experience in a hotel environment, with a strong focus on guest service and operations
- Proven leadership and supervisory skills, with the ability to manage and develop a team
- Strong organizational and multitasking abilities to handle daily front office operations and guest interactions
- Proficiency in property management systems and financial reporting
- Excellent communication skills, both verbal and written, to interact effectively with guests, staff, and management
- Ability to analyze financial data, including budgets, forecasts, and revenue reports
- Ability to resolve guest complaints and service issues in a professional and timely manner
- Knowledge of hotel check-in/check-out procedures, billing, and room inventory management
Job Duties
- Ensure guests are greeted, checked in, and allocated rooms promptly and courteously
- Oversee strict adherence to check-in procedures, ensuring accurate guest details and billing information are obtained
- Address guest issues or complaints promptly to ensure guest satisfaction
- Ensure rooms are serviced and maintained to the company’s established standards
- Maximize room occupancy within the agreed overbooking policy
- Facilitate effective communication between reservations, front office staff, and other departments, including housekeeping
- Ensure that all guest charges are accurately posted and kept up to date
- Strictly enforce credit control procedures and ensure accounts are balanced daily
- Oversee efficient and speedy check-out procedures
- Ensure that luggage is promptly delivered to and collected from guest rooms
- Maintain the cleanliness and order of all front-of-house areas, including the entrance and lobby
- Conduct regular performance appraisals for front office staff, providing training and development as needed
Job Location
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