Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Affordable Health Insurance
Dental Insurance
On-site Medical Center
competitive compensation
Holiday pay
Birthday pay
Paid vacation
Personal Days
Tuition Reimbursement
higher education scholarships
401(k) retirement savings plan
childcare financial assistance
Hospitality discounts
Dining Discounts
access to Family Outreach Center
Career growth opportunities
Job Description
Rosen Hotels & Resorts is a prestigious hospitality company with over 3,000 associates, renowned for its commitment to excellence, teamwork, and innovation. Located in Orlando, Rosen Hotels & Resorts is one of Florida's most respected hospitality employers, known for providing a diverse and friendly workplace where individuality and ideas are highly valued. The company emphasizes employee growth, community involvement, and superior guest experiences, making it a top choice for career development in the hospitality industry.
The Front Desk Supervisor at Rosen Hotels & Resorts plays a crucial role in supporting the Front Office Manager to ensure the smooth and efficient operation of the front desk in line with company standards. This position is responsible for leading, coaching, training, and developing the front desk team to deliver exceptional guest service. The supervisor will manage daily front desk activities, prepare reports on team performance, and handle special projects as assigned. A key aspect of the role involves fostering a professional and positive work environment, maintaining compliance with hotel policies, and resolving guest complaints promptly and professionally. This position requires strong leadership skills, excellent communication, and the ability to multitask in a fast-paced environment. The role is vital to maintaining the seamless guest check-in, check-out, and reservation processes that are central to the hotel’s reputation for outstanding service. Rosen Hotels & Resorts offers competitive compensation along with a comprehensive benefits package, including health and dental insurance, paid time off, tuition reimbursement, and more, supporting the well-being and career growth of its associates.
The Front Desk Supervisor at Rosen Hotels & Resorts plays a crucial role in supporting the Front Office Manager to ensure the smooth and efficient operation of the front desk in line with company standards. This position is responsible for leading, coaching, training, and developing the front desk team to deliver exceptional guest service. The supervisor will manage daily front desk activities, prepare reports on team performance, and handle special projects as assigned. A key aspect of the role involves fostering a professional and positive work environment, maintaining compliance with hotel policies, and resolving guest complaints promptly and professionally. This position requires strong leadership skills, excellent communication, and the ability to multitask in a fast-paced environment. The role is vital to maintaining the seamless guest check-in, check-out, and reservation processes that are central to the hotel’s reputation for outstanding service. Rosen Hotels & Resorts offers competitive compensation along with a comprehensive benefits package, including health and dental insurance, paid time off, tuition reimbursement, and more, supporting the well-being and career growth of its associates.
Job Requirements
- High school diploma or equivalent is preferred
- Minimum one year of experience in a supervisory role, preferably in hospitality or customer service
- Minimum one year of previous hospitality experience
- Strong leadership and communication skills
- Ability to train and mentor staff effectively
- Excellent problem-solving and conflict-resolution abilities
- Strong organizational skills and attention to detail
- Knowledge of hotel front desk procedures and systems is preferred
- Ability to lift up to 25 lbs consistently and 50 lbs infrequently
- Must be able to legally work in the USA
Job Qualifications
- Minimum one year of experience in a supervisory role, preferably in hospitality or customer service
- Minimum one year of previous hospitality experience
- Strong leadership and communication skills
- Ability to train and mentor staff effectively
- Excellent problem-solving and conflict-resolution abilities
- Strong organizational skills and attention to detail
- Knowledge of hotel front desk procedures and systems is preferred
- Ability to lift up to 25 lbs consistently and 50 lbs infrequently
- Must be legally authorized to work in the USA
Job Duties
- Assist the Front Office Manager in overseeing and coordinating front desk operations
- Provide leadership and guidance to the front desk team, ensuring exceptional guest service
- Conduct ongoing coaching and training to enhance the skills of front desk staff
- Prepare and maintain accurate reports related to front desk activities and team performance
- Manage special projects and assignments as directed by the Front Office Manager
- Promptly and professionally resolve guest issues and complaints
- Ensure compliance with Company Standards for guest check-in, check-out, and reservation procedures
- Assist with scheduling and shift planning to ensure sufficient front desk coverage
- Foster a positive and professional work environment for the front desk team
- Maintain a strong understanding of hotel policies and services to effectively communicate with guests and address inquiries
- Uphold the company’s drug-free, tobacco-free, and nicotine-free policies within the workplace
- All other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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