Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $14.00
Work Schedule
Flexible
Benefits
Health Insurance
Vacation Time
quarterly bonuses
Career advancement opportunities
comprehensive health benefit packages
Paid Time Off
employee perks
Job Description
RAM Hotels is a dynamic and innovative hotel management company headquartered in Columbus, Georgia. Established as a prominent player in the hospitality industry, RAM Hotels has steadily positioned itself as a leader by managing well-known midscale hotel brands across key markets in Alabama and Georgia. The company prides itself on delivering exceptional service while continuously evolving the guest experience, breaking the traditional molds of hospitality. As an employer, RAM Hotels emphasizes a family-like work environment where employees are valued as essential contributors to the company’s success, fostering both personal growth and professional advancement.
The Front Desk Clerk position ... Show More
The Front Desk Clerk position ... Show More
Job Requirements
- Experience with front office equipment
- Flexibility to work varied schedules
- Excellent written and oral communication skills
- Strong organization skills
- Ability to perform repetitive tasks
- Physical ability to walk, sit, and stand during shift
- Ability to lift up to 40 lbs
Job Qualifications
- High-school graduate or equivalent
- One year of work-related experience preferably in customer service, hotel industry, management, restaurant administration, human resources or related fields
- Proficient in MS Word, Excel, PowerPoint
- Experienced in data entry and database management
- Skilled in telephone etiquette
- Understanding of the hospitality industry preferred
- Previous experience as a guest services agent preferred
- Bilingual communication skills preferred
Job Duties
- Serve as concierge to guests including making restaurant reservations, providing directions, recommending area attractions
- Become familiar with the property location, types of rooms, room rates, and services offered
- Review guest reservation status and length of stay, present options and alternatives, use suggestive selling techniques
- Accommodate guests with registration, assign rooms, generate room keys, assist with special requests, handle pre-registration and reservations
- Verify guest payment method, follow credit and cash handling procedures, post charges to accounts, manage safe deposit boxes
- Input guest information into the property management system, maintain cleanliness of front desk area, post purchases to guest folios
- Coordinate with housekeeping and maintenance departments regarding room status and guest requests
- Report unusual requests or incidents to management, understand safety and emergency procedures
- Perform other tasks as necessary to meet or exceed guest satisfaction
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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