Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Employee wellness programs
Job Description
The Palms Hotel & Spa is a premier oceanfront destination nestled in a lush tropical setting that combines genuine service, laid-back sophistication, and a serene environment. With 251 elegantly appointed rooms, this privately owned and European family-managed hotel has been a landmark for over 25 years, earning its reputation as a AAA Four-Diamond rated property. Featuring a full-service beach operation, a sprawling tropical pool area, over 8,000 square feet of versatile meeting and event spaces, and an AVEDA lifestyle spa & salon, The Palms is designed for guests seeking wellness, luxury, and sustainability. It is also home to ESSENSIA Restaurant... Show More
Job Requirements
- Be courteous
- Show genuine care for co-workers and guests
- Ability to work well in a team environment
- Must be able to handle a multitude of tasks in an intense ever-changing environment
- Maintain a professional appearance and manner at all times
- Have strong time management skills
- Demonstrate exceptional detail in follow-up
- Show creative problem solving skills
- Ability to quickly evaluate alternatives and decide on a plan of action
- Instill a calm and organized approach in all situations
- Have a true desire to satisfy the needs of others in a fast paced environment
Job Qualifications
- Previous front desk experience preferred
- Hotel experience required
- Proficient in English language
- Second language is an asset
- Excellent verbal communication skills
- Ability to work well alone and in a team
- Possesses excellent people skills and superior listening skills
- Strong orientation towards customer service with a focus on etiquette
Job Duties
- Check in all arriving guests and check out all departing guests
- Provide guests with a detailed orientation about the hotel and the hotel facilities
- Anticipate guest needs
- Respond to all guest inquiries and guest requests
- Receive reservations for accommodation from guest either in person or by telephone fax or email
- Provide tourist information to guests
- Handle enquiries and special requests from guests
- Accept messages and faxes for guests
- Calculate guests' bills and issue receipts upon payment
- Perform cashier duties cash travelers cheques and exchange foreign currency
- Follow in-house procedures to help ensure the security of guests and employees
- Cover the AYS and PBX whenever necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter