Front Desk Agent

Montgomery, AL, USA|

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $17.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Flexible Schedule

Part-time employment

training provided

Opportunities for skill development

supportive work environment

uniform provided

Smoke-free workplace

Job Description

Our establishment is a renowned hotel recognized for providing exceptional hospitality and seamless guest experiences. We pride ourselves on maintaining an inviting atmosphere, world-class amenities, and a dedicated team that ensures every guest's stay is memorable and pleasurable. Our hotel is committed to upholding high standards of service, catering to a diverse clientele from business travelers to vacationing guests. As a part-time employer, we offer flexible schedules that accommodate personal and professional growth, making sure that our staff feel valued and supported in their roles.

The role of Guest Service Agent (GSA) at our hotel is a dynamic and ... Show More

Job Requirements

At least a high school diploma or G.E.D.
Preferably one year of experience in customer service, hotel, food and beverage, administrative, or business related fields
Ability to work flexible schedule including evenings, weekends, and holidays
Proficiency with computers and facsimile machines
Demonstrated excellent customer service skills
Ability to multitask and handle stressful situations
Capacity to stand, sit, and walk for over 4 hours
Ability to lift and carry up to 40 pounds occasionally
Background screening clearance
Pass at least 80% on hotel’s reservations system test after training

Job Qualifications

At least a high school diploma or G.E.D.
Preferably one year of experience in customer service, hotel, food and beverage, administrative, or business related fields
Proficiency in Microsoft Word, Excel, PowerPoint, and database management
Effective written and oral communication skills
Ability to multitask and handle stressful situations
Demonstrated sales-minded approach and customer focus
Emotional intelligence and ability to maintain composure under pressure
Knowledge of proper telephone etiquette

Job Duties

Ensure appropriate checking in and checking out of guests
Provide courteous and professional guest services
Assist with front office, PBX, and concierge duties
Verify guest reservation status and process registrations
Post guest charges and maintain accurate guest folios
Coordinate with housekeeping and maintenance departments
Use suggestive selling techniques to promote hotel services
Handle guest inquiries and resolve issues promptly
Maintain cleanliness and neatness of the front desk area
Adhere to safety, emergency, and cash-handling procedures

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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