Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $85,000.00 - $95,000.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Birthday holiday
Employee bounty program
Gym membership contribution
Ideas award
Life Assurance
income protection
Free accommodation
Reduced room rates
Social events
Employee recognition schemes
Online learning tools
Job Description
Freehand is an innovative hospitality brand that has established itself as a leader in the shared accommodation market across some of the United States' most iconic cities. With vibrant locations in New York City, Los Angeles, Miami, and Chicago, it seamlessly blends the social culture of a hotel with state-of-the-art design by Roman and Williams, ensuring an unforgettable experience for a new generation of urban travelers. Freehand has been recognized by Fast Company as one of the top 50 most innovative global companies, a testament to its dynamic approach to hospitality, design, and guest engagement. The brand emphasizes comfort, quality... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 3-5 years experience in food and beverage management
- Proven leadership skills in a hospitality environment
- Experience managing budgets and controlling costs
- Excellent communication and interpersonal skills
- Ability to work flexible hours including weekends and evenings
- Strong problem-solving and decision-making abilities
- Proficiency in scheduling and labor management software
- Ability to maintain composure in high-pressure situations
- Commitment to delivering excellent customer service
Job Qualifications
- Appropriate experience in bars and restaurants, preferably within a lifestyle concept
- Several years managing food and beverage operations
- Passion for trending local food and drink concepts
- Strong leadership and communication skills
- Ability to develop and execute strategic plans
- Experience with budget management and financial oversight
- Proven ability to foster a positive team culture
- Skilled in guest service and conflict resolution
- Familiarity with market trends to drive innovation
- Experience coaching and developing team members
- Ability to manage multiple tasks in a dynamic environment
Job Duties
- Schedule team members to business demands and track team member time and attendance
- Maintain purchasing, receiving and food storage standards
- Maintain budgeted cost and labor percentages while offering memorable guest experiences
- Ensure regular, ongoing communication occurs such as daily pre-shift meetings and departmental meetings
- Ensure team member recognition is taking place on all shifts and participate in all recognition programs
- Solicit team member feedback and utilize an open door policy to address concerns
- Stay informed of market trends and introduce new products and services to drive guest engagement
- Ensure proper controls and policies are established and followed by all team members
- Participate in corrective action plans to improve guest satisfaction
- Manage staffing levels to meet operational and financial objectives
- Develop and communicate departmental strategy aligned with property and brand goals
- Establish goals to optimize performance and hold leadership accountable
- Provide inspirational leadership to promote service and brand standards
- Supervise and manage day-to-day operations and staff productivity
- Assist staff on the floor during peak periods
- Provide excellent customer service and respond to staff concerns
- Monitor guest feedback and take corrective action to optimize engagement
- Improve service by coaching and providing feedback
- Meet with guests informally to obtain feedback
- Identify opportunities for performance optimization and innovation
- Identify developmental needs of team and provide growth opportunities
- Develop departmental budget and monitor financial performance
- Maintain positive cost management index
- Oversee financial aspects including purchasing and payroll
- Establish and maintain open, collaborative relationships
- Recruit and select talented managers and staff
- Create a learning atmosphere focused on continuous improvement
- Provide guidance through coaching and mentoring
- Lead with honesty, integrity and by example
- Build and maintain a culture maximizing employee engagement and teamwork
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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