Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,300.00 - $65,300.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
top industry pay
Tuition Reimbursement
401K with company match
Comprehensive health packages
Paid Time Off
Job Description
The Queen Casino & Entertainment is a leading hospitality and gaming establishment committed to creating an extraordinary experience for its guests and team members alike. As a celebrated casino and entertainment venue, it prides itself on fostering an environment where exceptional service and community engagement are at the forefront of its operations. Known for its vibrant atmosphere and dedication to excellence, The Queen Casino & Entertainment provides both guests and employees with a dynamic and rewarding experience. The company embraces a philosophy centered around hiring individuals with outstanding attitudes and a dedication to delivering extraordinary service, ensuring every guest interaction... Show More
Job Requirements
- High school diploma or GED equivalent preferred
- Three to five years of experience in restaurant or hospitality operations or equivalent education and experience required
- At least three years of supervisory experience in a high volume property preferred
- Excellent teamwork, interpersonal, guest service, written and verbal communication skills
- Professional demeanor and presence
- Ability to interact well with guests and team members
- Ability to obtain proper alcohol licenses
- Ability to work a flexible schedule including late nights, weekends, and holidays
Job Qualifications
- A high school diploma or GED equivalent is preferred
- Three to five years of experience in restaurant or hospitality operations or the equivalent combination of education and experience required
- At least three years of supervisory experience in a high volume property preferred
- Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills
- Must have a professional demeanor and presence with the ability to interact with guests and team members in the company
- Must have or be able to obtain proper alcohol licenses
Job Duties
- Ensure consistent high-quality service to all our team members and guests
- Set and maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests
- Provide hands-on leadership to F&B department
- Assist in establishing standards of performance, quality of products, service, staffing levels/cost and food/beverage cost
- Supervise inventories and estimate food and beverage costs
- Communicate regularly with purchasing department regarding supply inventory
- Develop and manage the departmental budget, including capital expenditures
- Monitor staffing levels to ensure budgetary compliance
- Manage escalated guest service issues appropriately and discreetly
- Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations
- Communicate pertinent information to senior staff, surveillance, or other necessary team members important to casino operations
- Ensure satisfaction to guests
- Follow lawful directions from Director of Food & Beverage
- Uphold the company’s non-disclosure and confidentiality policies and agreements
- Interact well with others and be a positive influence on team member morale
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: