Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
diversity and inclusion programs
Job Description
CarMax is a leading retailer in the used car industry known for its honest, transparent, and high-integrity approach to car buying and selling. With over 200 locations nationwide and a team of more than 25,000 dedicated associates, CarMax has revolutionized the auto retail environment and set a new standard for customer experience. The company fosters a workplace culture that values diversity, training, and career growth and has been recognized as one of the FORTUNE 100 Best Companies to Work For. CarMax offers an inclusive and supportive work environment where associates are empowered to deliver exceptional service and develop professionally in... Show More
Job Requirements
- High school diploma or equivalent
- Valid driver’s license
- Sales and customer service experience preferred
- Basic skills with Microsoft Office Suite preferred
- Ability to demonstrate exceptional communication skills
- Confidence in self, product, and CarMax
- Ability to build and maintain strong relationships
- Demonstrate strong team behaviors including integrity, respect, inclusion, fairness, and fun
- Ability to balance needs of the customer and business
- Ability to seek understanding and meet customer needs
- Ability to create win-win solutions
- Ability to work efficiently, on time, and follow processes
- Strong attention to detail
- Ability to perform multiple duties in a high energy, fast-paced environment
- Ability to read, interpret and transcribe data
- Ability to lift objects up to 25 lbs
Job Qualifications
- High school diploma or equivalent
- Sales and customer service experience preferred
- Valid driver’s license
- Basic skills with Microsoft Office Suite preferred
- Exceptional communication skills
- Confidence in self, product, and company
- Ability to build and maintain strong relationships
- Strong team behaviors including integrity, respect, inclusion, fairness, and fun
- Ability to balance customer and business needs
- Detail-oriented and process driven
- Ability to perform multiple duties in a fast-paced environment
- Ability to read, interpret and transcribe data
Job Duties
- Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
- Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers for appraisals
- Check in and receive vehicles shipped to CarMax and complete daily scanning and reconciliation of inventory
- Perform cosmetic inspections and ensure all vehicles meet CarMax quality standards
- Perform various administrative duties including printing reports, maintaining transaction paperwork, contacting finance companies, managing registration and titling, auditing paperwork, and handling cash payments
- Create service appointments and review repair order invoices for retail service work, ensuring billing accuracy
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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