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Allegiant

Customer Service/Ground Operations Agent

Evansville, IN, USA|Travel, Onsite

Job Overview

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Employment Type

Hourly
Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $15.00 - $20.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Profit sharing
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Medical travel reimbursement

Job Description

Allegiant Air is a prominent national air carrier recognized for offering affordable and convenient air travel options across the United States. Established as a low-cost airline, Allegiant Air prides itself on connecting smaller cities to popular vacation destinations, making air travel accessible to a broader segment of the population. With a reputation built on safety, customer service, and operational efficiency, Allegiant serves millions of passengers annually and continues to expand its services. The company operates under strict adherence to Federal Aviation Administration (FAA) regulations, ensuring the highest standards for safety and security in the airline industry. Allegiant Air embraces a... Show More

Job Requirements

  • Must be authorized to work in the US as defined by the Immigration Act of 1986
  • must pass a criminal background check
  • must be at least 18 years of age
  • valid driver’s license
  • ability to read, write, and speak English
  • must be available to work varied hours including nights, weekends, and holidays
  • must be able to stay late for irregular operations
  • must be well groomed and adhere to dress code policy
  • must be able to work efficiently under time constraints
  • must attend required training
  • ability to lift, push, pull, or carry up to 300 lbs
  • ability to work various shifts and in different physical conditions as described

Job Qualifications

  • High school diploma or GED
  • minimum one year customer service experience or equivalent related training
  • airline industry experience preferred
  • basic computer skills
  • knowledge of general office equipment
  • ability to read, write, and speak English
  • valid driver’s license

Job Duties

  • Process tickets
  • check baggage
  • monitor carry-on baggage for size and quantity
  • assign seats
  • provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
  • marshal in the planes and push back the aircraft
  • handle denied boarding situations, solicit volunteers, re-accommodate customers, and provide hotel, meal, and taxi vouchers when appropriate
  • assist customers with special needs
  • load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas
  • operate heavy, motorized machinery/equipment including tugs, tractors, belt loaders, bag carts, push-back tractors, deicers
  • enforce safety/security measures and monitor safety sensitive zones
  • ensure FAA, Allegiant Air and airport regulations are followed
  • perform other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location