Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Fixed Shifts
Benefits
Fly for free
401(k) company match
Profit-sharing
Health Insurance
Retirement plan funding
Paid Time Off
Overtime opportunities
Job Description
Southwest Airlines, one of the leading low-cost carriers in the United States, is renowned for its commitment to customer service and employee satisfaction. As a ground operations company rooted in a culture of hospitality, reliability, and community, Southwest Airlines focuses on providing a safe, friendly, and dynamic work environment for all employees. The company values creativity and innovation as part of its commitment to improving operational effectiveness and embracing equal opportunities for learning and personal growth. Southwest Airlines is well-known for its employees' dedication to sharing a caring and respectful attitude with customers and within the organization itself. This thriving... Show More
Job Requirements
- Must be a U.S. citizen or have current authorization to work in the U.S.
- Must be at least 18 years old
- Must be able to obtain a SIDA badge and meet local airport requirements
- May be required to obtain a Customs Seal for international flights
- Must be able to lift and/or move items up to 70 pounds regularly and repetitively move weights of 40 to 50 pounds onto raised surfaces
- Must be able to climb, bend, kneel and stand frequently and for extended periods
- Must maintain a well-groomed appearance per company standards
- Must comply with company attendance standards
- Ability to work shift work and overtime
- No current or future work authorization sponsorship available
- Residency in North Carolina or South Carolina required
- Candidates previously interviewed and not selected for this position within the past 12 months are not eligible
Job Qualifications
- No education requirement
- No experience requirement
- Ability to type and use a computer keyboard with sufficient speed
- Ability to read, follow instructions, learn and understand ticketing procedures, rules and regulations
- Ability to work well with others as part of a team and under stressful situations
- Must satisfactorily complete Customer Service Agent training program with an 80% or greater average and evaluation period
- Must be aware of hazardous situations and handle emergencies
- Must work under tight time constraints and perform quick turns of aircraft
- Must present a well-groomed appearance per company standards
- Must be able to perform all job functions within a limited space
- Must effectively communicate verbally and in writing
- Must possess good oral and written communication skills
- Ability to communicate verbally or via radio equipment
Job Duties
- Provides friendly service to and maintains positive relationships with all internal and external customers
- Works in a cooperative spirit to ensure the success of the company
- Responsible for providing legendary customer service to travelers using ticketing, cargo, and baggage services
- Handles ticketing and check-in by operating computer point-of-sale systems, boarding passengers, managing baggage service, reservations, and resolving related complaints
- Greets and assists customers politely and friendly, handles payments including cash, checks, credit cards, travel vouchers and coupons, computes charges, makes change, and balances daily transactions
- Checks in baggage and cargo, answers calls to provide information, resolve issues, page customers, and assist as needed
- Deals with mishandled customers due to oversells, delays, cancellations, lost or damaged luggage resolving problems within company guidelines
- Provides current and accurate information on fares, schedules, reservations, flight arrivals and departures, and general inquiries
- Completes forms and reports as required by the company
- Writes irregularity and complaint reports
- May perform other duties as directed by leaders
- Must be able to meet physical ability requirements such as lifting and moving weights, standing, kneeling, bending, and climbing as necessary
Job Qualifications
Experience
No experience required
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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