Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.10
Work Schedule
Rotating Shifts
Standard Hours
Weekend Shifts
Benefits
Travel perks
health benefits
Dental benefits
vision benefits
wellness programs
401(k) program
Employee assistance program
Job Description
American Airlines is the world's largest airline, offering an extensive network of flights that connect travelers to over 365 destinations globally. Known for its commitment to customer service and operational excellence, American Airlines operates with a focus on innovation, safety, and employee development. As a major player in the aviation industry, its operations are supported by a diverse and talented workforce dedicated to providing a premium travel experience.
This role involves serving as a Full Time Customer Assistance Representative based at the George Bush Intercontinental Airport. The position operates under the terms and conditions of the CWA-IBT Collective Bargaini... Show More
This role involves serving as a Full Time Customer Assistance Representative based at the George Bush Intercontinental Airport. The position operates under the terms and conditions of the CWA-IBT Collective Bargaini... Show More
Job Requirements
- Must be 18 years of age or older
- Read, write, fluently speak and understand English
- Applicable valid driver’s license as required by local authorities
- Completion of pre-employment drug screen, background check, and fingerprinting
- Fulfill FAA criminal background checks for airport security access
- Ability to secure airport authority or US Customs security badges if applicable
- Must be authorized to work in the U.S.
Job Qualifications
- High school diploma or GED or international equivalent
- Bilingual language skills may be required in some locations
- Working knowledge of Sabre or other Passenger Service Systems preferred
- Previous face-to-face customer service experience preferred
- Experience working in fast-paced environments preferred
- Must be authorized to work in the U.S.
Job Duties
- Greet customers at airport entrances and ticket areas
- Monitor ticket counters for safety policy compliance
- Assist customers with self-service kiosk check-in and baggage processing
- Maintain and service kiosk machines including loading paper and cleaning
- Troubleshoot kiosk technology issues and coordinate with IT
- Verify carry-on baggage and travel documents for compliance
- Assist with checked baggage transactions and manage passenger queues
- Accept and activate self-tagged baggage
- Physically move baggage and assist with oversized items
- Assist non-ambulatory customers and unaccompanied minors during boarding and deplaning
- Provide gate information and perform paging activities
- Adhere to company policies, government regulations, and wear required uniforms
- Use internal systems during customer interactions
- Perform additional duties as assigned by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: