Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Career Development
Disability insurance
Job Description
Global Medical Response (GMR) is a leading provider of emergency and patient relocation medical services, dedicated to delivering compassionate and high-quality care across various medical scenarios. As a prominent player in the healthcare and emergency response industry, GMR operates through multiple specialized divisions, one of which is CrowdRx. CrowdRx focuses on event medical services, offering critical support and medical expertise during public gatherings, ensuring safety and prompt response to medical emergencies. With a strong emphasis on professional development, operational excellence, and patient-centered values, GMR and its subsidiaries commit to maintaining industry-leading standards that benefit patients and healthcare partners alike.
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Job Requirements
- High school diploma or equivalent (GED)
- Some work experience preferably in dispatch or routing calls in customer service
- NAACS, IAMTCS Certification or industry accepted equivalent
- Emergency Medical Dispatch certification
- EMT-B or Paramedic certification
- Proficient in industry accepted dispatch software
- Strong customer service skills with a high level of professionalism
- Minimum 2 years’ experience in an EMS, 911 or aviation dispatching work environment or 2 years of work experience as an EMT or Paramedic in a 911 or hospital environment or minimum 2 years customer service experience or dispatching in a non-911 environment with at least 1 year experience in healthcare, EMS, or public safety
- Ability to remain calm during highly stressful situations
- Ability to adapt and respond appropriately to evolving work demands
Job Qualifications
- High school diploma or equivalent (GED)
- Some work experience preferably in dispatch or routing calls in customer service
- NAACS, IAMTCS Certification or industry-accepted equivalent
- Emergency Medical Dispatch certification
- EMT-B or Paramedic certification
- Proficient in industry-accepted dispatch software
- Strong customer service skills with a high level of professionalism
- Minimum two years' experience in EMS, 911, aviation dispatching work environment or two years of experience as an EMT or Paramedic in 911 or hospital environment
- Ability to remain calm during highly stressful situations
- Ability to adapt and respond appropriately to evolving work demands
Job Duties
- Meets customer needs in a prompt, professional, courteous, and respectful manner
- Serves as a resource for program partners
- Demonstrates excellent telephone skills and etiquette
- Relays flight requests rapidly and accurately to appropriate transport resources
- Participates in ongoing staff development to maintain up-to-date knowledge and skills
- Promotes a focus on patient and crew safety
- Assesses and initiates post-accident incident plans when indicated
- Maintains clear and concise radio communications in compliance with FCC regulations
- Collaborates with Operational Control, Maintenance, Aviation, and program staff to facilitate safe and efficient dispatch
- Ensures integrity of internal and externally reported data through accurate data entry
- Maintains current knowledge of disaster response processes and participates in evacuation exercises
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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