Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.75 - $21.00
Benefits
Group medical
Dental
Vision
Life
Disability Benefits
Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
An employee assistance program
Paid Time Off
Sick Time
Participation in a 401(k) plan with a company match
Complimentary team member meals
Complimentary room nights at CoralTree Hospitality managed properties
Job Description
Pier Sixty-Six Resort stands as South Florida's shining beacon of hospitality, having re-established its presence in Fort Lauderdale with a remarkable level of sophistication and luxury. This resort uniquely blends the charm of a famed superyacht marina with the allure of iconic architectural features such as the rotating Pier-Top lounge. Spanning over 32 lush acres along the waterfront, the resort offers an unparalleled environment designed to elevate guest experiences to new heights. It includes an impressive inventory of 325 guest rooms, suites, and villas, along with an exclusive portfolio of 91 Private Resort Residences. The resort's culinary landscape is equally... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in a similar role, preferably in a hotel or hospitality environment
- Strong proficiency in using hotel management software and computer systems
- Excellent customer service and communication skills
- Ability to work independently with minimal supervision and prioritize tasks effectively
- Attention to detail and accuracy in financial and administrative tasks
- Les Clefs d'Or is preferred
- Must have previous luxury hotel experience
Job Qualifications
- Les Clefs d'Or is preferred
- Must have previous luxury hotel experience
- High school diploma or equivalent
- Additional education in hospitality management or related field is a plus
- Proven experience in a similar role, preferably in a hotel or hospitality environment
- Strong proficiency in using hotel management software and computer systems
- Excellent customer service and communication skills
- Ability to work independently with minimal supervision and prioritize tasks effectively
- Attention to detail and accuracy in financial and administrative tasks
Job Duties
- Respond promptly and accurately to all customer inquiries regarding Club and Resort hotel services, hours of operation, key personnel, in-house events, and directions
- Make recommendations based on local knowledge and Resort practices to ensure a positive and memorable experience
- Efficiently process and manage packages, faxes, messages, and mail, whether outgoing or incoming
- Handle the storage and retrieval of packages, dry cleaning, and flowers
- Coordinate with the valet staff to retrieve guest vehicles
- Ensure that collateral and information related to vendors, restaurants, museums, attractions, maps, and other local points of interest are up-to-date and accurate
- Stay informed about local activities such as theatre, sports, concerts, shows, special exhibits, sightseeing and develop strong relationships with local vendors to offer guests information, transportation, ticketing, and reservations
- Use various software programs to accurately input and track special arrangements, such as Engineering and Housekeeping requests
- Maintain the cleanliness and tidiness of the lobby and other common areas, ensuring they are always in optimal condition
- Undertake other tasks or projects as assigned by the Management team
- Provide coverage for other roles during meal periods and in case of emergency
- Build and establish a strong and professional rapport with guests/residents, maintaining an excellent customer relationship
- Assist with guest experience responsibilities and duties in the absence of a team member or due to heavy volume
- Assist with other tasks as required and where necessary to ensure optimum service to guests
Job Location
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