Bilingual Passenger Service Agents at Alliance Ground International Chicago, IL
Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Benefits
Paid vacation
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Employee assistance program
voluntary life insurance
Travel Discounts
free uniforms
On-the-job training
Job Description
Alliance Ground International (AGI) is a leading independently owned ground handling company operating in the aviation industry. With services spanning over 100 airlines at 61 airports throughout the United States and Canada, AGI is well-regarded for its commitment to quality service and operational excellence. The company supports more than 400,000 departures annually and employs over 12,000 dedicated team members. Known for its outstanding safety record and customer-focused approach, AGI provides a dynamic work environment where employee growth and performance are valued. Their emphasis on safety, security, and customer satisfaction makes AGI a respected name in the ground handling and airport... Show More
Job Requirements
- Must be at least 18 years old
- Must have a high school diploma, GED, or equivalent work experience
- Must be authorized to work in the United States or Canada
- Must complete SIDA training and obtain airport authority identification security
- Preferred one or more years of relevant experience
- Preferred airline experience
- Preferred prior face-to-face customer service experience
Job Qualifications
- At least 18 years old
- High school diploma, GED, or equivalent work experience
- Authorized to work in the United States or Canada
- Complete SIDA training to obtain airport authority identification security
- Preferred one or more years of relevant experience
- Preferred airline experience
- Preferred prior face-to-face customer service experience
Job Duties
- Provide exceptional customer service in accordance with AGI and airline standards
- Ensure safety and security are never compromised
- Handle customer interaction with class, efficiency, and professionalism at the ticket counter and gate
- Make reservations, prepare and issue tickets and itineraries, compute fares, issue refunds, check baggage, and collect excess baggage charges
- Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage, and maintain required records and reports
- Answer inquiries regarding flight schedules and fares, providing general travel information
- Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when en-planing and de-planing passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating reservations, standbys, and luggage
- Determine flight close-out time and prepare, complete, and check flight forms for accuracy and close-out procedures
- Maintain all flight movement messages between gate, ground handling team, flight crew, and airport vendors
- Follow procedures for passengers regarding the acceptance of Dangerous Goods
- Take reasonable care for the health, wellbeing, safety, and security of yourself and others at work
- Cooperate with managers/supervisors to comply with legal requirements imposed on the company
- Do not intentionally or recklessly interfere with or misuse company assets for health, safety, or security reasons
- Inform supervisors of any work situation, equipment, or activity that represents a serious or immediate danger
- Report hazards, near misses, incidents, accidents, or dangerous occurrences to supervisors for follow-up
- Work in accordance with training and documented procedures and safety rules
- Fully understand AGI Health & Safety and Security policies
- Attend required training courses
- Lift, carry, push, pull, and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces
- Stand for extended periods of time
- Carry heavy items up and down jetway stairs
- Be alert to moving vehicles, equipment, or aircraft and use radio equipment
- Wear uniform and insignia as prescribed by AGI and maintain a favorable corporate image
- Communicate effectively verbally and via radio equipment with flight crew, gate agents, customers, and ground crew
- Use computer systems daily
- Troubleshoot issues with reservations, payments, and required visa documentation
- Process payment transactions for flight/seat upgrades, excess baggage fees, etc.
- Manage time effectively to complete tasks efficiently in a fast-paced environment
- Report to work on a regular and timely basis
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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