Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Career development programs
Job Description
Caesars Entertainment, Inc. is a globally recognized leader in the gaming and hospitality industry, renowned for delivering unforgettable experiences across its vast portfolio of casinos, resorts, and entertainment venues. As a prominent player in the entertainment sector, Caesars prides itself on its commitment to excellence, customer satisfaction, and creating vibrant, welcoming atmospheres where guests can enjoy world-class amenities and services. With a legacy rooted in luxury and innovation, Caesars continues to elevate standards by fostering a culture of respect, integrity, and collaboration among its diverse workforce. The company is dedicated to providing exceptional career opportunities supported by ongoing training, career... Show More
Job Requirements
- Must be able to lift 100 lbs above one’s head
- Must practice proper lifting techniques as described in department training
- Must be neat in appearance
- Experience as bus person preferred
- Must be at least 21 years of age
- High school diploma or GED preferred
- Is fluent on Microsoft Office software products, and is viewed as an outstanding team player
- Able to work overnight and weekends is required
- Is able to work in smoke filled environment, and is able to sit and stand for prolonged periods of time
- Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board
Job Qualifications
- Experience as bus person preferred
- Must be at least 21 years of age
- High school diploma or GED preferred
- Is fluent on Microsoft Office software products
- Outstanding team player
- Ability to work overnight and weekends
- Ability to work in smoke filled environment
- Ability to sit and stand for prolonged periods
- Ability to obtain and maintain Pennsylvania Gaming Control Board license
Job Duties
- Consistently demonstrate superior customer service skills to external and internal guests by displaying Family Style Service behaviors and Family Style Service skills
- Maintain upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next
- Utilize smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness
- Create an atmosphere of luck and celebrate customer wins
- Be ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information
- Build relationships by greeting guests with a warm, friendly verbal greeting
- Anticipate needs of the guest and provide fast, flawless service
- Execute all service programs to assure prioritization of service to very best guests
- Check for satisfaction and properly use the Service Recovery process to resolve problems when they exist
- Promote Caesars Rewards programs and Caesars Rewards registration and membership
- Provide a warm farewell and thanks guests for visiting
- Promote Harrah’s and always project Harrah’s in a positive light to guests
- Obtain supplies and equipment for each bar and place liquors, fruits, glasses, linen or silverware in their respective places
- Slice and pit fruit and fill ice bins with cubed or crushed ice from the ice machine in the kitchen area
- Wash and dry beverage glasses for the bartender and carry away all the debris accumulated at the bar, tables or counter areas
- Replace beverage inventory as needed
- Wipe counter areas, bar and tables and empty and wipe ash trays guests may be using
- Assist bartenders in setting up service bars and portable bars
- Maintain all aspects of the Beverage Control System, including daily mechanical maintenance
- Monitor guest consumption of alcohol and intervene as needed according to guidelines and as outlined in CARE certification
- Deep clean all service wells and self serve units on a regular basis
- Understand and be responsible for all recycling, trash removal procedures
- Comply with all use of chemicals as laid out in department training
- Operate pressure washer, perform preventive maintenance on Ecolab glass washers according to department training
- Transport equipment and beverage stock carefully and accept all new training and supervisor instructions for shift requirements
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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