Million Air - Honolulu

Aviation Customer Service Representative

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $19.00
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Matching 401K program
performance-based bonuses

Job Description

Million Air is a premier aviation services provider known for its exceptional customer service and dedication to the private aviation industry. As a renowned fixed-base operator (FBO), Million Air offers a full spectrum of ground support services to private, military, and commercial aircraft. The company prides itself on creating luxurious and seamless experiences for its clientele while maintaining a highly professional and welcoming environment. With a strong emphasis on teamwork, Million Air operates under the motto "We are Ladies and Gentlemen, serving Ladies and Gentlemen," highlighting its commitment to respectful and top-tier service for all customers and staff alike. The... Show More

Job Requirements

  • Customer service experience preferably in the service industry
  • high school diploma or equivalent
  • ability to work evenings, weekends, and holidays
  • acceptable driving record
  • ability to pass a background check
  • zero tolerance drug free employer
  • entry level position

Job Qualifications

  • Customer service experience preferably in the service industry
  • high school diploma or equivalent
  • strong computer skills including Microsoft Office and point of sale programs
  • basic mathematical knowledge
  • ability to communicate effectively with customers and employees
  • ability to operate a motor vehicle with a clean driving record

Job Duties

  • Greet customers in a friendly, professional manner
  • provide concierge services to pilots and customers including making reservations as required
  • invoicing for services rendered to customers and pilots
  • record customer preferences in internal systems
  • prepare proactively for all incoming aircraft
  • provide timely feedback regarding service failures or customer concerns
  • partner with line service team to meet and exceed customer service expectations
  • keep hospitality bar stocked with snacks and beverages
  • maintain neat work area including front desk, lobby, and all FBO amenities

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location