Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $49,800.00 - $72,700.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) savings plan
Tuition Reimbursement
Paid Time Off
Job Description
Voya Financial is a leading financial services company committed to helping individuals and communities achieve a better financial future. With a mission focused on accessibility and opportunity, Voya operates with a strong purpose and a winning culture. The company values diversity and inclusion, fostering a work environment where employees feel comfortable bringing their whole selves to work. Voya's commitment extends beyond financial services to supporting the well-being of its employees physically, financially, socially, and emotionally through comprehensive benefits and resources. Voya embraces a culture of action, innovation, and customer focus to serve its clients and communities effectively.
The AV Se... Show More
The AV Se... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- 7+ years in AV operations/support
- 3+ years leading AV technicians or service teams
- Proven experience supporting executive-level hybrid event production
- Hands-on experience with Microsoft Teams Rooms and Zoom Rooms
- Knowledge of SIP/H.323 protocols, PTZ cameras, DSPs, and AV control systems
- Understanding of enterprise networking including VLANs, QoS, and PoE
- Experience with vendor management and contract oversight
- Strong communication and stakeholder management skills
- Familiarity with ITIL processes and ticketing tools such as ServiceNow or Jira
- Ability to work onsite 5 days per week in Boston, MA
- NYC
- Atlanta
- Windsor, CT
- or Charleston, SC
Job Qualifications
- 7+ years in AV operations/support including 3+ years leading AV technicians or service teams in multi-site corporate environments
- Proven delivery of hybrid event production and executive-level support
- Hands-on expertise with room systems (Microsoft Teams Rooms primary, Zoom Rooms secondary), SIP/H.323, PTZ cameras, DSPs, and control systems (e.g., Crestron, Extron, Q-SYS, Biamp)
- Working knowledge of enterprise networking (VLANs, QoS, PoE), monitoring/alerting tools, and remote endpoint management
- Vendor management and contract/SLA oversight experience
- Excellent communication, stakeholder management, and incident leadership
- Working knowledge of ITIL
- disciplined ticket hygiene and metrics management in ServiceNow/Jira (or equivalent)
Job Duties
- Oversee daily AV operations for conference rooms, event spaces, and hybrid meeting environments ensuring spaces meet or exceed defined SLAs for uptime and readiness
- Lead and coach a team of AV technicians
- manage scheduling, task assignment, and performance to maintain a high-touch, customer-first culture
- Develop and enforce proactive room readiness programs including daily/weekly health checks, device monitoring, test calls, and preventative maintenance
- Serve as the operational escalation point for critical incidents impacting executives and high-visibility events ensuring rapid resolution and effective communications
- Plan and execute AV support for executive meetings, all-hands, webcasts, and multi-site hybrid events including productions with 1,500+ participants covering pre-production, rehearsals, show calling, live switching/streaming, and post-event retrospectives
- Ensure zero-surprise delivery via advance room checks, content testing, backup gear, redundancy plans, and rapid incident response
- Partner with L3 AV/Collaboration Engineering on standards, reference designs, and integrations (Microsoft Teams Rooms primary
- Zoom Rooms secondary), and help pilot emerging technologies
- Instrument and analyze performance metrics (uptime, MTTR, CSAT) to drive continuous service improvements and reduce repeat incidents
- Support buildouts, expansions, and refresh cycles provide SOW input, perform room acceptance testing, and define post-deployment success criteria
- Own relationships with AV vendors and service partners focused on performance reviews, maintenance renewals, RMA lifecycle, and SLA adherence
- Coordinate with End User Services, Network/Collab Engineering, Facilities/Real Estate, and Security on cross-functional changes and risk mitigation
- Own AV asset lifecycle including standards, inventory, firmware/patch cadence, and refresh roadmap
- Enforce ITIL-aligned Incident, Problem, and Change processes, including maintenance windows, stakeholder communications, and CAB approvals as required
- Ensure compliance with security and accessibility guidelines for AV solutions and recorded content
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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