Merkle

Merkle is a global leader in customer experience management (CXM), specializing in delivering data-driven, technology-enabled solutions that drive growth, engagement, and loyalty for brands worldwide.

With over 16,000 employees operating across more than 50 locations globally, Merkle combines its heritage in data science and business performance to offer comprehensive, end-to-end experiences that set brands apart in the competitive marketplace.

Core Services and Capabilities

Merkle's suite of services is designed to address the multifaceted needs of modern businesses:

• Consulting & Business Operations: Providing strategic guidance to optimize business processes and drive operational efficiency.
• Experience & Product Design: Crafting user-centric designs that enhance customer interactions and product usability.
• Engagement & Loyalty: Developing programs that foster deep customer relationships and long-term brand loyalty.
• Platforms & Engineering: Building and integrating scalable technology solutions to support business growth.
• Analytics & Insights: Leveraging data to inform decision-making and uncover actionable insights.
• GenCX: Utilizing advanced technologies to deliver personalized customer experiences.
• Merkury: A customer data platform that unifies data to drive personalized marketing efforts.

These capabilities enable Merkle to deliver holistic solutions that address the entire customer journey, from initial engagement to post-purchase loyalty.

Global Presence and Locations

Merkle's extensive global footprint includes offices in key cities across the Americas, EMEA, and APAC regions.

In the United States, Merkle operates in several cities, including:

• Columbia, MD: 7001 Columbia Gateway Drive, Columbia, MD 21046
• Chicago, IL: 515 N State St, Chicago, IL 60654
• New York City, NY: 150 East 42nd Street, New York, NY 10017
• San Francisco, CA: 650 California Street, San Francisco, CA 94108
• Pittsburgh, PA: 680 Andersen Drive, Pittsburgh, PA 15220
• Little Rock, AR: 500 President Clinton Ave Suite 301, Little Rock, AR 72201
• New Orleans, LA, USA
• Miami, FL, USA

These locations enable Merkle to serve a diverse clientele across various industries, providing localized expertise and support.

Industry Recognition and Partnerships

Merkle's commitment to excellence has been recognized by leading industry analysts, naming the company a global "Leader" in categories such as digital transformation, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.

Merkle has established deep, strategic partnerships with leading technology providers, including Adobe, Google, Salesforce, Pega, and Amazon Web Services.

Leveraging these alliances, Merkle delivers innovative solutions that drive client success.

By integrating data science, technology, and creative expertise, Merkle continues to empower brands to navigate the complexities of the experience economy, delivering personalized, impactful experiences that foster lasting customer relationships.